39 lines
1.5 KiB
Python
39 lines
1.5 KiB
Python
|
# -*- coding: utf-8 -*-
|
||
|
|
{
|
||
|
|
'name': 'GMN Freshservice Ticket Audit Trail & Time Metrics',
|
||
|
|
# 'version': '18.0.1.0.0',
|
||
|
|
'category': 'Services/Helpdesk',
|
||
|
|
'summary': 'Pelacakan Durasi Tiket (Waiting on Us vs Waiting on User) & Audit Trail Terintegrasi Freshservice API',
|
||
|
|
'description': """
|
||
|
|
Freshservice Ticket Audit Trail & Time Tracking (Odoo 19)
|
||
|
|
=========================================================
|
||
|
|
Modul untuk melacak audit trail tiket dan memisahkan durasi penanganan:
|
||
|
|
* First Response Time & Pelaku Responder Pertama
|
||
|
|
* Durasi Penanganan di Sisi Internal (Waiting on Us / Agent Time)
|
||
|
|
* Durasi Penanganan di Sisi User (Waiting on Customer / User Time)
|
||
|
|
* Dilengkapi Mock Data Freshservice API v2 sesuai dokumentasi resmi
|
||
|
|
* Siap switch ke Live Freshservice API kapan saja tanpa mengubah arsitektur data.
|
||
|
|
""",
|
||
|
|
'author': 'IT Development Team',
|
||
|
|
'depends': [
|
||
|
|
'base',
|
||
|
|
'mail',
|
||
|
|
],
|
||
|
|
'data': [
|
||
|
|
'security/gmn_freshservice_security_v01.xml',
|
||
|
|
'security/ir.model.access.csv',
|
||
|
|
'data/gmn_demo_data_v01.xml',
|
||
|
|
'views/gmn_res_config_settings_views_v01.xml',
|
||
|
|
'views/gmn_freshservice_ticket_stage_log_views_v01.xml',
|
||
|
|
'views/gmn_freshservice_holiday_views_v01.xml',
|
||
|
|
'wizard/gmn_freshservice_holiday_import_wizard_views_v01.xml',
|
||
|
|
'wizard/gmn_freshservice_ticket_bottleneck_wizard_views_v01.xml',
|
||
|
|
'views/gmn_freshservice_ticket_views_v01.xml',
|
||
|
|
'views/gmn_menu_views_v01.xml',
|
||
|
|
],
|
||
|
|
'installable': True,
|
||
|
|
'application': True,
|
||
|
|
'license': 'LGPL-3',
|
||
|
|
}
|
||
|
|
|