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Madanil
2026-10-28 13:45:42 +07:00
commit b47e392df3
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gmn_freshservice/__manifest__.py Normal file
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# -*- coding: utf-8 -*-
{
'name': 'GMN Freshservice Ticket Audit Trail & Time Metrics',
# 'version': '18.0.1.0.0',
'category': 'Services/Helpdesk',
'summary': 'Pelacakan Durasi Tiket (Waiting on Us vs Waiting on User) & Audit Trail Terintegrasi Freshservice API',
'description': """
Freshservice Ticket Audit Trail & Time Tracking (Odoo 19)
=========================================================
Modul untuk melacak audit trail tiket dan memisahkan durasi penanganan:
* First Response Time & Pelaku Responder Pertama
* Durasi Penanganan di Sisi Internal (Waiting on Us / Agent Time)
* Durasi Penanganan di Sisi User (Waiting on Customer / User Time)
* Dilengkapi Mock Data Freshservice API v2 sesuai dokumentasi resmi
* Siap switch ke Live Freshservice API kapan saja tanpa mengubah arsitektur data.
""",
'author': 'IT Development Team',
'depends': [
'base',
'mail',
],
'data': [
'security/gmn_freshservice_security_v01.xml',
'security/ir.model.access.csv',
'data/gmn_demo_data_v01.xml',
'views/gmn_res_config_settings_views_v01.xml',
'views/gmn_freshservice_ticket_stage_log_views_v01.xml',
'views/gmn_freshservice_holiday_views_v01.xml',
'wizard/gmn_freshservice_holiday_import_wizard_views_v01.xml',
'wizard/gmn_freshservice_ticket_bottleneck_wizard_views_v01.xml',
'views/gmn_freshservice_ticket_views_v01.xml',
'views/gmn_menu_views_v01.xml',
],
'installable': True,
'application': True,
'license': 'LGPL-3',
}