[UPD] initial commit
This commit is contained in:
Madanil
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gmn_freshservice/models/__init__.py
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gmn_freshservice/models/__init__.py
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# -*- coding: utf-8 -*-
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"""Package models: semua model Odoo untuk modul Freshservice.
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Urutan import penting karena ticket bergantung pada stage_log dan conversation.
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"""
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from . import gmn_res_config_settings_v01
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from . import gmn_freshservice_holiday_v01
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from . import gmn_freshservice_ticket_stage_log_v01
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from . import gmn_freshservice_ticket_conversation_v01
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from . import gmn_freshservice_ticket_v01
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gmn_freshservice/models/gmn_freshservice_holiday_v01.py
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gmn_freshservice/models/gmn_freshservice_holiday_v01.py
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# -*- coding: utf-8 -*-
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"""Model Master Data Hari Libur Nasional & Cuti Bersama.
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Menyimpan daftar tanggal merah resmi Indonesia dan cuti bersama perusahaan
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yang digunakan oleh Working Hours Engine untuk memotong jam kerja secara presisi.
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Mendukung:
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1. Input manual melalui antarmuka Tree/Form Odoo.
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2. Impor massal dari file spreadsheet Excel (.xlsx).
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3. Pengunduhan template spreadsheet Excel (.xlsx) dengan contoh data.
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4. Pemuatan instan data baku hari libur nasional Indonesia (2024-2026).
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"""
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import io
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import base64
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import logging
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from datetime import datetime, date
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from odoo import models, fields, api, _
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from odoo.exceptions import UserError
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import xlsxwriter
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_logger = logging.getLogger(__name__)
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# Daftar Baku Hari Libur Nasional & Cuti Bersama Indonesia (2024-2026)
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DEFAULT_INDONESIA_HOLIDAYS = [
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# 2024
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('2024-01-01', 'Tahun Baru 2024 Masehi', 'public', 'SKB 3 Menteri 2024'),
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('2024-02-08', 'Isra Mikraj Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2024'),
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('2024-02-09', 'Cuti Bersama Tahun Baru Imlek 2575 Kongzili', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-02-10', 'Tahun Baru Imlek 2575 Kongzili', 'public', 'SKB 3 Menteri 2024'),
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('2024-03-11', 'Hari Suci Nyepi Tahun Baru Saka 1946', 'public', 'SKB 3 Menteri 2024'),
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('2024-03-12', 'Cuti Bersama Hari Suci Nyepi', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-03-29', 'Wafat Isa Al Masih', 'public', 'SKB 3 Menteri 2024'),
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('2024-03-31', 'Hari Paskah', 'public', 'SKB 3 Menteri 2024'),
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('2024-04-08', 'Cuti Bersama Hari Raya Idul Fitri 1445 H', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-04-09', 'Cuti Bersama Hari Raya Idul Fitri 1445 H', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-04-10', 'Hari Raya Idul Fitri 1445 Hijriah', 'public', 'SKB 3 Menteri 2024'),
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('2024-04-11', 'Hari Raya Idul Fitri 1445 Hijriah', 'public', 'SKB 3 Menteri 2024'),
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('2024-04-12', 'Cuti Bersama Hari Raya Idul Fitri 1445 H', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-04-15', 'Cuti Bersama Hari Raya Idul Fitri 1445 H', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-05-01', 'Hari Buruh Internasional', 'public', 'SKB 3 Menteri 2024'),
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('2024-05-09', 'Kenaikan Isa Al Masih', 'public', 'SKB 3 Menteri 2024'),
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('2024-05-10', 'Cuti Bersama Kenaikan Isa Al Masih', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-05-23', 'Hari Raya Waisak 2568 BE', 'public', 'SKB 3 Menteri 2024'),
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('2024-05-24', 'Cuti Bersama Hari Raya Waisak', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-06-01', 'Hari Lahir Pancasila', 'public', 'SKB 3 Menteri 2024'),
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('2024-06-17', 'Hari Raya Idul Adha 1445 Hijriah', 'public', 'SKB 3 Menteri 2024'),
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('2024-06-18', 'Cuti Bersama Hari Raya Idul Adha', 'joint_leave', 'SKB 3 Menteri 2024'),
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('2024-07-07', 'Tahun Baru Islam 1446 Hijriah', 'public', 'SKB 3 Menteri 2024'),
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('2024-08-17', 'Hari Proklamasi Kemerdekaan RI ke-79', 'public', 'SKB 3 Menteri 2024'),
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('2024-09-16', 'Maulid Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2024'),
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('2024-12-25', 'Hari Raya Natal', 'public', 'SKB 3 Menteri 2024'),
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('2024-12-26', 'Cuti Bersama Hari Raya Natal', 'joint_leave', 'SKB 3 Menteri 2024'),
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# 2025
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('2025-01-01', 'Tahun Baru 2025 Masehi', 'public', 'SKB 3 Menteri 2025'),
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('2025-01-27', 'Isra Mikraj Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2025'),
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('2025-01-28', 'Cuti Bersama Tahun Baru Imlek 2576 Kongzili', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-01-29', 'Tahun Baru Imlek 2576 Kongzili', 'public', 'SKB 3 Menteri 2025'),
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('2025-03-28', 'Cuti Bersama Hari Suci Nyepi', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-03-29', 'Hari Suci Nyepi Tahun Baru Saka 1947', 'public', 'SKB 3 Menteri 2025'),
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('2025-03-31', 'Hari Raya Idul Fitri 1446 Hijriah', 'public', 'SKB 3 Menteri 2025'),
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('2025-04-01', 'Hari Raya Idul Fitri 1446 Hijriah', 'public', 'SKB 3 Menteri 2025'),
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('2025-04-02', 'Cuti Bersama Hari Raya Idul Fitri 1446 H', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-04-03', 'Cuti Bersama Hari Raya Idul Fitri 1446 H', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-04-04', 'Cuti Bersama Hari Raya Idul Fitri 1446 H', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-04-07', 'Cuti Bersama Hari Raya Idul Fitri 1446 H', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-04-18', 'Wafat Isa Al Masih', 'public', 'SKB 3 Menteri 2025'),
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('2025-04-20', 'Hari Paskah', 'public', 'SKB 3 Menteri 2025'),
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('2025-05-01', 'Hari Buruh Internasional', 'public', 'SKB 3 Menteri 2025'),
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('2025-05-12', 'Hari Raya Waisak 2569 BE', 'public', 'SKB 3 Menteri 2025'),
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('2025-05-13', 'Cuti Bersama Hari Raya Waisak', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-05-29', 'Kenaikan Isa Al Masih', 'public', 'SKB 3 Menteri 2025'),
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('2025-05-30', 'Cuti Bersama Kenaikan Isa Al Masih', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-06-01', 'Hari Lahir Pancasila', 'public', 'SKB 3 Menteri 2025'),
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('2025-06-06', 'Hari Raya Idul Adha 1446 Hijriah', 'public', 'SKB 3 Menteri 2025'),
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('2025-06-09', 'Cuti Bersama Hari Raya Idul Adha', 'joint_leave', 'SKB 3 Menteri 2025'),
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('2025-06-27', '1 Muharam Tahun Baru Islam 1447 H', 'public', 'SKB 3 Menteri 2025'),
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('2025-08-17', 'Hari Proklamasi Kemerdekaan RI ke-80', 'public', 'SKB 3 Menteri 2025'),
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('2025-09-05', 'Maulid Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2025'),
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('2025-12-25', 'Hari Raya Natal', 'public', 'SKB 3 Menteri 2025'),
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('2025-12-26', 'Cuti Bersama Hari Raya Natal', 'joint_leave', 'SKB 3 Menteri 2025'),
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# 2026
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('2026-01-01', 'Tahun Baru 2026 Masehi', 'public', 'SKB 3 Menteri 2026'),
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('2026-01-16', 'Isra Mikraj Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2026'),
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('2026-02-17', 'Tahun Baru Imlek 2577 Kongzili', 'public', 'SKB 3 Menteri 2026'),
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('2026-03-19', 'Hari Raya Idul Fitri 1447 Hijriah', 'public', 'SKB 3 Menteri 2026'),
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('2026-03-20', 'Hari Raya Idul Fitri 1447 Hijriah', 'public', 'SKB 3 Menteri 2026'),
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('2026-03-21', 'Hari Suci Nyepi Tahun Baru Saka 1948', 'public', 'SKB 3 Menteri 2026'),
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('2026-04-03', 'Wafat Isa Al Masih', 'public', 'SKB 3 Menteri 2026'),
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('2026-05-01', 'Hari Buruh Internasional', 'public', 'SKB 3 Menteri 2026'),
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('2026-05-14', 'Kenaikan Isa Al Masih', 'public', 'SKB 3 Menteri 2026'),
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('2026-05-31', 'Hari Raya Waisak 2570 BE', 'public', 'SKB 3 Menteri 2026'),
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('2026-06-01', 'Hari Lahir Pancasila', 'public', 'SKB 3 Menteri 2026'),
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('2026-06-27', 'Hari Raya Idul Adha 1447 Hijriah', 'public', 'SKB 3 Menteri 2026'),
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('2026-07-16', 'Tahun Baru Islam 1448 Hijriah', 'public', 'SKB 3 Menteri 2026'),
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('2026-08-17', 'Hari Kemerdekaan Republik Indonesia ke-81', 'public', 'SKB 3 Menteri 2026'),
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('2026-08-25', 'Maulid Nabi Muhammad SAW', 'public', 'SKB 3 Menteri 2026'),
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('2026-12-25', 'Hari Raya Natal', 'public', 'SKB 3 Menteri 2026'),
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]
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class FreshserviceHoliday(models.Model):
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"""Model Master Data Hari Libur Nasional & Cuti Bersama.
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Menyimpan tanggal merah yang dijadikan acuan pemotongan jam kerja oleh modul.
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"""
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_name = 'freshservice.holiday'
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_description = 'Master Data Hari Libur & Cuti Bersama Indonesia'
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_order = 'date desc, id desc'
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name = fields.Char(string='Nama Hari Libur / Keterangan', required=True, index=True)
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date = fields.Date(string='Tanggal Libur', required=True, index=True)
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holiday_type = fields.Selection([
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('public', 'Hari Libur Nasional'),
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('joint_leave', 'Cuti Bersama'),
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('company', 'Libur Khusus Perusahaan'),
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], string='Jenis Libur', default='public', required=True)
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year = fields.Integer(string='Tahun', compute='_compute_year', store=True, index=True)
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active = fields.Boolean(string='Aktif', default=True)
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notes = fields.Text(string='Catatan Tambahan')
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_sql_constraints = [
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('date_unique', 'unique(date)', 'Tanggal hari libur ini sudah terdaftar dalam sistem!')
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]
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@api.depends('date')
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def _compute_year(self):
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"""Menghitung tahun secara otomatis dari tanggal libur."""
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for rec in self:
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rec.year = rec.date.year if rec.date else 0
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def action_populate_default_holidays(self, *args, **kwargs):
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"""Memuat daftar hari libur baku Indonesia (2024-2026) ke dalam database.
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Hanya menambahkan data yang belum terdaftar tanpa menimpa data yang sudah ada.
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"""
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created_count = 0
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for date_str, name, h_type, notes in DEFAULT_INDONESIA_HOLIDAYS:
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existing = self.search([('date', '=', date_str)], limit=1)
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if not existing:
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self.create({
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'date': date_str,
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'name': name,
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'holiday_type': h_type,
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'notes': notes,
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'active': True,
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})
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created_count += 1
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message = _('Berhasil memuat %d hari libur nasional baku ke database.') % created_count if created_count > 0 else _('Seluruh hari libur nasional baku sudah terdaftar.')
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return {
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'type': 'ir.actions.client',
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'tag': 'display_notification',
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'params': {
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'title': _('Pemuatan Data Baku Selesai'),
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'message': message,
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'type': 'success',
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'sticky': False,
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'next': {'type': 'ir.actions.client', 'tag': 'reload'},
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}
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}
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def action_download_template(self, *args, **kwargs):
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"""Membuat dan mengunduh file template Excel (.xlsx) untuk impor hari libur.
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Template dilengkapi dengan format kolom yang benar dan contoh data resmi 2026.
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"""
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output = io.BytesIO()
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workbook = xlsxwriter.Workbook(output, {'in_memory': True})
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worksheet = workbook.add_worksheet('Template Hari Libur')
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# Formatter Styling Excel
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header_banner_fmt = workbook.add_format({
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'bold': True, 'font_size': 14, 'font_name': 'Calibri',
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'font_color': '#FFFFFF', 'bg_color': '#1B365D',
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'align': 'left', 'valign': 'vcenter'
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})
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info_fmt = workbook.add_format({
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'font_size': 9, 'font_name': 'Calibri', 'font_color': '#5D6D7E',
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'italic': True, 'valign': 'vcenter'
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})
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th_fmt = workbook.add_format({
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'bold': True, 'font_size': 10, 'font_name': 'Calibri',
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'font_color': '#FFFFFF', 'bg_color': '#2E4053',
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'align': 'center', 'valign': 'vcenter', 'border': 1, 'border_color': '#BDC3C7'
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})
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td_center_fmt = workbook.add_format({
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'font_size': 9, 'font_name': 'Calibri', 'align': 'center',
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'border': 1, 'border_color': '#D5D8DC', 'valign': 'vcenter'
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})
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td_date_fmt = workbook.add_format({
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'font_size': 9, 'font_name': 'Calibri', 'align': 'center',
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'border': 1, 'border_color': '#D5D8DC', 'valign': 'vcenter',
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'num_format': 'yyyy-mm-dd'
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})
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td_left_fmt = workbook.add_format({
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'font_size': 9, 'font_name': 'Calibri', 'align': 'left',
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'border': 1, 'border_color': '#D5D8DC', 'valign': 'vcenter'
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})
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# Set Lebar Kolom
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worksheet.set_column('A:A', 6)
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worksheet.set_column('B:B', 16)
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worksheet.set_column('C:C', 40)
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worksheet.set_column('D:D', 26)
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worksheet.set_column('E:E', 35)
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# Header Title Banner
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worksheet.merge_range('A1:E1', 'TEMPLATE IMPORT HARI LIBUR NASIONAL & CUTI BERSAMA', header_banner_fmt)
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worksheet.set_row(0, 30)
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# Petunjuk Pengisian
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worksheet.write('A2', 'PETUNJUK PENGISIAN:', info_fmt)
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worksheet.write('A3', '1. Kolom Tanggal Libur (*) dan Nama Hari Libur (*) wajib diisi. Format tanggal: YYYY-MM-DD (contoh: 2026-08-17).', info_fmt)
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worksheet.write('A4', '2. Kolom Jenis Libur dapat diisi: "Hari Libur Nasional", "Cuti Bersama", atau "Libur Khusus Perusahaan".', info_fmt)
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worksheet.write('A5', '3. Anda dapat mengedit, menambah, atau menghapus baris contoh di bawah ini sebelum mengimpor.', info_fmt)
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# Table Headers (Baris 7)
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headers = ['No', 'Tanggal Libur (*)', 'Nama Hari Libur (*)', 'Jenis Libur', 'Keterangan']
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for col_idx, h in enumerate(headers):
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worksheet.write(6, col_idx, h, th_fmt)
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worksheet.set_row(6, 24)
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# Contoh Data (Hari Libur Resmi 2026 sebagai sampel lengkap)
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sample_data = [
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(1, '2026-01-01', 'Tahun Baru 2026 Masehi', 'Hari Libur Nasional', 'Libur Nasional Resmi'),
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(2, '2026-01-16', 'Isra Mikraj Nabi Muhammad SAW', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(3, '2026-02-17', 'Tahun Baru Imlek 2577 Kongzili', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(4, '2026-03-19', 'Hari Raya Idul Fitri 1447 Hijriah', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(5, '2026-03-20', 'Hari Raya Idul Fitri 1447 Hijriah', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(6, '2026-03-21', 'Hari Suci Nyepi Tahun Baru Saka 1948', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(7, '2026-04-03', 'Wafat Isa Al Masih', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(8, '2026-05-01', 'Hari Buruh Internasional', 'Hari Libur Nasional', 'Hari Buruh'),
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(9, '2026-05-14', 'Kenaikan Isa Al Masih', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(10, '2026-05-31', 'Hari Raya Waisak 2570 BE', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(11, '2026-06-01', 'Hari Lahir Pancasila', 'Hari Libur Nasional', 'Hari Lahir Pancasila'),
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(12, '2026-06-27', 'Hari Raya Idul Adha 1447 Hijriah', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(13, '2026-07-16', 'Tahun Baru Islam 1448 Hijriah', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(14, '2026-08-17', 'Hari Kemerdekaan Republik Indonesia ke-81', 'Hari Libur Nasional', 'Proklamasi Kemerdekaan'),
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(15, '2026-08-25', 'Maulid Nabi Muhammad SAW', 'Hari Libur Nasional', 'SKB 3 Menteri'),
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(16, '2026-12-25', 'Hari Raya Natal', 'Hari Libur Nasional', 'Hari Natal'),
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]
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row = 7
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for no, dt_str, name, h_type, notes in sample_data:
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worksheet.write(row, 0, no, td_center_fmt)
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worksheet.write(row, 1, dt_str, td_date_fmt)
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worksheet.write(row, 2, name, td_left_fmt)
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worksheet.write(row, 3, h_type, td_left_fmt)
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worksheet.write(row, 4, notes, td_left_fmt)
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row += 1
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workbook.close()
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output.seek(0)
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file_data = output.read()
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output.close()
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filename = 'Template_Hari_Libur_Indonesia.xlsx'
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attachment = self.env['ir.attachment'].sudo().create({
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'name': filename,
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'datas': base64.b64encode(file_data),
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'mimetype': 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
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'public': True,
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})
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return {
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'type': 'ir.actions.act_url',
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'url': f'/web/content/{attachment.id}?download=true',
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'target': 'new',
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}
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def action_open_import_wizard(self, *args, **kwargs):
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||||
"""Membuka dialog popup wizard impor hari libur dari file Excel."""
|
||||
return {
|
||||
'name': _('Impor Hari Libur dari Excel'),
|
||||
'type': 'ir.actions.act_window',
|
||||
'res_model': 'freshservice.holiday.import.wizard',
|
||||
'view_mode': 'form',
|
||||
'target': 'new',
|
||||
'context': dict(self.env.context),
|
||||
}
|
||||
@@ -0,0 +1,47 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
"""Model untuk menyimpan riwayat percakapan (chat/pesan/reply) dari tiket Freshservice.
|
||||
Setiap baris adalah satu pesan, baik dari user maupun dari agen IT.
|
||||
"""
|
||||
from odoo import models, fields
|
||||
|
||||
|
||||
class FreshserviceTicketConversation(models.Model):
|
||||
"""Menyimpan pesan/balasan pada tiket.
|
||||
Dipakai untuk menampilkan isi chat di tab percakapan dan di file Excel.
|
||||
"""
|
||||
_name = 'freshservice.ticket.conversation'
|
||||
_description = 'Percakapan & Balasan Tiket Freshservice'
|
||||
_order = 'created_at asc, id asc'
|
||||
|
||||
ticket_id = fields.Many2one(
|
||||
'freshservice.ticket',
|
||||
string='Tiket',
|
||||
required=True,
|
||||
ondelete='cascade',
|
||||
index=True
|
||||
)
|
||||
|
||||
external_id = fields.Char(string='ID Percakapan')
|
||||
user_name = fields.Char(string='Pengirim')
|
||||
user_id_external = fields.Char(string='User ID Freshservice')
|
||||
|
||||
incoming = fields.Boolean(
|
||||
string='Pesan Masuk (Dari User)',
|
||||
help='True jika dikirim oleh Customer/Requester, False jika balasan dari Agen IT.'
|
||||
)
|
||||
|
||||
sender_type = fields.Selection([
|
||||
('agent', 'IT Support (Agent)'),
|
||||
('customer', 'User (Requester)'),
|
||||
], string='Tipe Pengirim', compute='_compute_sender_type', store=True)
|
||||
|
||||
body_text = fields.Text(string='Isi Pesan')
|
||||
created_at = fields.Datetime(string='Waktu Kirim')
|
||||
|
||||
def _compute_sender_type(self):
|
||||
"""Tentukan siapa yang kirim pesan:
|
||||
- 'customer' jika incoming=True (pesan dari user)
|
||||
- 'agent' jika incoming=False (balasan dari agen IT)
|
||||
"""
|
||||
for rec in self:
|
||||
rec.sender_type = 'customer' if rec.incoming else 'agent'
|
||||
430
gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py
Normal file
430
gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py
Normal file
@@ -0,0 +1,430 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
"""Model Stage Log: menyimpan riwayat perubahan status tiket beserta durasi.
|
||||
Termasuk helper function untuk hitung jam kerja, hari kerja, dan format tampilan.
|
||||
"""
|
||||
from datetime import timedelta, datetime, time
|
||||
from odoo import models, fields, api
|
||||
|
||||
# ============================================================
|
||||
# KONSTANTA JAM KERJA OPERASIONAL (WIB / UTC+7)
|
||||
# Senin-Jumat, 08:30-17:30, Break 12:30-13:30 (8 jam efektif)
|
||||
# ============================================================
|
||||
_WORK_START = time(8, 30) # 08:30
|
||||
_WORK_END = time(17, 30) # 17:30
|
||||
_BREAK_START = time(12, 30) # 12:30
|
||||
_BREAK_END = time(13, 30) # 13:30
|
||||
_WORK_HOURS_PER_DAY = 8.0 # jam efektif per hari
|
||||
|
||||
|
||||
def _working_seconds_in_day(t_start, t_end):
|
||||
"""Hitung detik kerja efektif dalam satu hari antara t_start dan t_end (time objects).
|
||||
Mengecualikan break 12:30-13:30 dan di luar jam kerja 08:30-17:30.
|
||||
"""
|
||||
# Clamp ke jam kerja
|
||||
t_start = max(t_start, _WORK_START)
|
||||
t_end = min(t_end, _WORK_END)
|
||||
if t_end <= t_start:
|
||||
return 0.0
|
||||
|
||||
def to_sec(t):
|
||||
return t.hour * 3600 + t.minute * 60 + t.second
|
||||
|
||||
total = to_sec(t_end) - to_sec(t_start)
|
||||
|
||||
# Kurangi overlap dengan break 12:30-13:30
|
||||
break_s = max(t_start, _BREAK_START)
|
||||
break_e = min(t_end, _BREAK_END)
|
||||
if break_e > break_s:
|
||||
total -= (to_sec(break_e) - to_sec(break_s))
|
||||
|
||||
return max(0.0, total)
|
||||
|
||||
|
||||
# Hari Libur Nasional & Cuti Bersama Indonesia (2024-2026)
|
||||
_INDONESIA_HOLIDAYS = {
|
||||
# 2024
|
||||
datetime(2024, 1, 1).date(), datetime(2024, 2, 8).date(), datetime(2024, 2, 9).date(),
|
||||
datetime(2024, 2, 10).date(), datetime(2024, 3, 11).date(), datetime(2024, 3, 12).date(),
|
||||
datetime(2024, 3, 29).date(), datetime(2024, 3, 31).date(), datetime(2024, 4, 8).date(),
|
||||
datetime(2024, 4, 9).date(), datetime(2024, 4, 10).date(), datetime(2024, 4, 11).date(),
|
||||
datetime(2024, 4, 12).date(), datetime(2024, 4, 15).date(), datetime(2024, 5, 1).date(),
|
||||
datetime(2024, 5, 9).date(), datetime(2024, 5, 10).date(), datetime(2024, 5, 23).date(),
|
||||
datetime(2024, 5, 24).date(), datetime(2024, 6, 1).date(), datetime(2024, 6, 17).date(),
|
||||
datetime(2024, 6, 18).date(), datetime(2024, 7, 7).date(), datetime(2024, 8, 17).date(),
|
||||
datetime(2024, 9, 16).date(), datetime(2024, 12, 25).date(), datetime(2024, 12, 26).date(),
|
||||
# 2025
|
||||
datetime(2025, 1, 1).date(), datetime(2025, 1, 27).date(), datetime(2025, 1, 28).date(),
|
||||
datetime(2025, 1, 29).date(), datetime(2025, 3, 28).date(), datetime(2025, 3, 29).date(),
|
||||
datetime(2025, 3, 31).date(), datetime(2025, 4, 1).date(), datetime(2025, 4, 2).date(),
|
||||
datetime(2025, 4, 3).date(), datetime(2025, 4, 4).date(), datetime(2025, 4, 7).date(),
|
||||
datetime(2025, 4, 18).date(), datetime(2025, 4, 20).date(), datetime(2025, 5, 1).date(),
|
||||
datetime(2025, 5, 12).date(), datetime(2025, 5, 13).date(), datetime(2025, 5, 29).date(),
|
||||
datetime(2025, 5, 30).date(), datetime(2025, 6, 1).date(), datetime(2025, 6, 6).date(),
|
||||
datetime(2025, 6, 9).date(), datetime(2025, 6, 27).date(), datetime(2025, 8, 17).date(),
|
||||
datetime(2025, 9, 5).date(), datetime(2025, 12, 25).date(), datetime(2025, 12, 26).date(),
|
||||
# 2026
|
||||
datetime(2026, 1, 1).date(), datetime(2026, 1, 16).date(), datetime(2026, 2, 17).date(),
|
||||
datetime(2026, 3, 19).date(), datetime(2026, 3, 20).date(), datetime(2026, 3, 21).date(),
|
||||
datetime(2026, 4, 3).date(), datetime(2026, 5, 1).date(), datetime(2026, 5, 14).date(),
|
||||
datetime(2026, 5, 31).date(), datetime(2026, 6, 1).date(), datetime(2026, 6, 27).date(),
|
||||
datetime(2026, 7, 16).date(), datetime(2026, 8, 17).date(), datetime(2026, 8, 25).date(),
|
||||
datetime(2026, 12, 25).date(),
|
||||
}
|
||||
|
||||
|
||||
def _holiday_dates(env, start_date, end_date):
|
||||
"""Return public leave dates combining Indonesian public holidays with Odoo's calendar leaves.
|
||||
|
||||
Prioritas Pengambilan Data:
|
||||
1. Model Master Data `freshservice.holiday` di database (hasil input manual atau impor Excel).
|
||||
2. Fallback ke konstanta `_INDONESIA_HOLIDAYS` jika tabel master data di DB masih kosong
|
||||
atau jika env Odoo tidak tersedia (misal unit test standalone).
|
||||
3. Menggabungkan dengan cuti dinamis dari `resource.calendar.leaves` jika tersedia.
|
||||
"""
|
||||
res = set()
|
||||
used_db = False
|
||||
|
||||
if env and hasattr(env, '__getitem__'):
|
||||
try:
|
||||
HolidayModel = env['freshservice.holiday'].sudo()
|
||||
# Cek apakah ada record hari libur aktif di database
|
||||
db_records = HolidayModel.search([
|
||||
('date', '>=', start_date),
|
||||
('date', '<=', end_date),
|
||||
('active', '=', True),
|
||||
])
|
||||
if db_records:
|
||||
res.update(rec.date for rec in db_records)
|
||||
used_db = True
|
||||
elif HolidayModel.search_count([('active', '=', True)]) > 0:
|
||||
# Database sudah memiliki data libur, namun tidak ada libur di rentang tanggal ini
|
||||
used_db = True
|
||||
except Exception:
|
||||
pass
|
||||
|
||||
if not used_db:
|
||||
# Fallback ke konstanta _INDONESIA_HOLIDAYS jika DB belum terisi / tanpa koneksi DB
|
||||
res.update(d for d in _INDONESIA_HOLIDAYS if start_date <= d <= end_date)
|
||||
|
||||
if env and hasattr(env, '__getitem__'):
|
||||
try:
|
||||
leaves = env['resource.calendar.leaves'].sudo().search([
|
||||
('date_from', '<', datetime.combine(end_date + timedelta(days=1), time.min)),
|
||||
('date_to', '>=', datetime.combine(start_date, time.min)),
|
||||
])
|
||||
for leave in leaves:
|
||||
if leave.date_from:
|
||||
res.add(fields.Datetime.context_timestamp(env.user, leave.date_from).date())
|
||||
except Exception:
|
||||
pass
|
||||
|
||||
return res
|
||||
|
||||
|
||||
def compute_working_hours(env, start_dt, end_dt=None):
|
||||
"""Menghitung jam kerja efektif antara start_dt dan end_dt.
|
||||
|
||||
Aturan:
|
||||
- Jam kerja: 08:30 - 17:30 WIB (UTC+7)
|
||||
- Break: 12:30 - 13:30 (tidak dihitung)
|
||||
- Hari kerja: Senin - Jumat (Sabtu & Minggu dilewati)
|
||||
- Jam di DB diasumsikan UTC → dikonversi ke WIB dengan +7 jam
|
||||
|
||||
Returns:
|
||||
float: total jam kerja efektif (dibulatkan 2 desimal)
|
||||
"""
|
||||
if not start_dt:
|
||||
return 0.0
|
||||
|
||||
# Normalisasi ke datetime naive (UTC)
|
||||
def to_naive_utc(dt):
|
||||
if isinstance(dt, str):
|
||||
for fmt in ('%Y-%m-%d %H:%M:%S', '%Y-%m-%dT%H:%M:%S', '%Y-%m-%d %H:%M:%S.%f'):
|
||||
try:
|
||||
return datetime.strptime(dt, fmt)
|
||||
except ValueError:
|
||||
continue
|
||||
return None
|
||||
if hasattr(dt, 'tzinfo') and dt.tzinfo is not None:
|
||||
return dt.replace(tzinfo=None) - dt.utcoffset()
|
||||
return dt
|
||||
|
||||
s_utc = to_naive_utc(start_dt)
|
||||
e_utc = to_naive_utc(end_dt) if end_dt else datetime.utcnow()
|
||||
|
||||
if not s_utc or not e_utc or e_utc <= s_utc:
|
||||
return 0.0
|
||||
|
||||
# Konversi ke WIB (UTC+7)
|
||||
s_wib = s_utc + timedelta(hours=7)
|
||||
e_wib = e_utc + timedelta(hours=7)
|
||||
|
||||
total_seconds = 0.0
|
||||
curr = s_wib.date()
|
||||
end_date = e_wib.date()
|
||||
holidays = _holiday_dates(env, curr, end_date)
|
||||
|
||||
while curr <= end_date:
|
||||
# Lewati Sabtu, Minggu, dan tanggal leave/libur nasional terdaftar
|
||||
if curr.weekday() >= 5 or curr in holidays:
|
||||
curr += timedelta(days=1)
|
||||
continue
|
||||
|
||||
# Tentukan window waktu untuk hari ini
|
||||
day_start = datetime.combine(curr, _WORK_START)
|
||||
day_end = datetime.combine(curr, _WORK_END)
|
||||
|
||||
# Clamp ke range s_wib - e_wib
|
||||
seg_start = max(datetime.combine(curr, time(0, 0)), s_wib)
|
||||
seg_end = min(datetime.combine(curr, time(23, 59, 59)), e_wib)
|
||||
|
||||
# Ambil time portion untuk _working_seconds_in_day
|
||||
t_s = max(seg_start, day_start)
|
||||
t_e = min(seg_end, day_end)
|
||||
|
||||
if t_e > t_s:
|
||||
total_seconds += _working_seconds_in_day(t_s.time(), t_e.time())
|
||||
|
||||
curr += timedelta(days=1)
|
||||
|
||||
return round(total_seconds / 3600.0, 2)
|
||||
|
||||
|
||||
def format_working_duration(hours_float, is_active=False):
|
||||
"""Format jam kerja efektif menjadi string yang mudah dibaca.
|
||||
Contoh: 12.0 → '12 Jam (1.5 Hari Kerja)'
|
||||
"""
|
||||
if not hours_float or hours_float <= 0:
|
||||
suffix = ' (Aktif)' if is_active else ''
|
||||
return f'0 Jam{suffix}'
|
||||
h = round(hours_float, 2)
|
||||
wd = round(h / _WORK_HOURS_PER_DAY, 2)
|
||||
# Tampilkan hari kerja: bulatkan ke .5 terdekat untuk keterbacaan
|
||||
wd_display = round(wd * 2) / 2
|
||||
suffix = ' (Aktif)' if is_active else ''
|
||||
return f'{h:.4g} Jam ({wd_display:.4g} Hari Kerja){suffix}'
|
||||
|
||||
|
||||
def compute_calendar_days(env, start_dt, end_dt=None, exclude_weekends=True):
|
||||
"""
|
||||
Menghitung selisih hari kerja (Working Days / Business Days) berdasarkan pergantian tanggal.
|
||||
Secara default mengecualikan hari Sabtu (weekday=5) dan Minggu (weekday=6),
|
||||
sehingga hari libur akhir pekan tidak terhitung sebagai waiting time / penalti SLA.
|
||||
|
||||
- exclude_weekends=True (default):
|
||||
* Dibuat Jumat, selesai Senin = 1 Hari Kerja (Sabtu & Minggu diskip).
|
||||
* Dibuat Jumat, selesai Jumat = 0 Hari Kerja.
|
||||
* Dibuat Sabtu, selesai Minggu = 0 Hari Kerja.
|
||||
- exclude_weekends=False:
|
||||
* Menghitung total hari kalender biasa murni.
|
||||
"""
|
||||
if not start_dt:
|
||||
return 0
|
||||
try:
|
||||
user_tz = env.context.get('tz') or env.user.tz or 'Asia/Jakarta'
|
||||
user_record = env.user.with_context(tz=user_tz)
|
||||
start_date = fields.Datetime.context_timestamp(user_record, start_dt).date()
|
||||
if end_dt:
|
||||
end_date = fields.Datetime.context_timestamp(user_record, end_dt).date()
|
||||
else:
|
||||
now_dt = fields.Datetime.now()
|
||||
end_date = fields.Datetime.context_timestamp(user_record, now_dt).date()
|
||||
|
||||
if end_date <= start_date:
|
||||
return 0
|
||||
|
||||
if not exclude_weekends:
|
||||
return (end_date - start_date).days
|
||||
|
||||
# Hitung hari kerja dengan melewati Sabtu (5) dan Minggu (6)
|
||||
work_days = 0
|
||||
curr = start_date + timedelta(days=1)
|
||||
while curr <= end_date:
|
||||
if curr.weekday() < 5: # 0=Senin ... 4=Jumat
|
||||
work_days += 1
|
||||
curr += timedelta(days=1)
|
||||
return work_days
|
||||
except Exception:
|
||||
s_date = start_dt.date() if hasattr(start_dt, 'date') else start_dt
|
||||
e_date = (end_dt or fields.Datetime.now()).date() if hasattr(end_dt or fields.Datetime.now(), 'date') else end_dt
|
||||
if e_date <= s_date:
|
||||
return 0
|
||||
if not exclude_weekends:
|
||||
return max(0, (e_date - s_date).days)
|
||||
work_days = 0
|
||||
curr = s_date + timedelta(days=1)
|
||||
while curr <= e_date:
|
||||
if curr.weekday() < 5:
|
||||
work_days += 1
|
||||
curr += timedelta(days=1)
|
||||
return work_days
|
||||
|
||||
def format_duration_days(days_int, is_active=False):
|
||||
"""Memformat durasi dalam bilangan bulat Hari."""
|
||||
days = max(0, int(days_int or 0))
|
||||
if is_active:
|
||||
return f"{days} Hari (Aktif)"
|
||||
return f"{days} Hari"
|
||||
|
||||
def format_duration_human(hours_float):
|
||||
"""Helper kompatibilitas yang sekarang menampilkan satuan hari."""
|
||||
if not hours_float or hours_float <= 0:
|
||||
return "0 Hari"
|
||||
days = int(round(hours_float / 24.0))
|
||||
return f"{days} Hari"
|
||||
|
||||
class FreshserviceTicketStageLog(models.Model):
|
||||
"""Satu baris = satu fase/status di tiket.
|
||||
Contoh: Open → In Progress → Pending User → Resolved.
|
||||
Setiap baris punya waktu mulai, waktu selesai, siapa pelakunya,
|
||||
dan siapa yang bertanggung jawab (Agent/User/Third Party).
|
||||
"""
|
||||
_name = 'freshservice.ticket.stage.log'
|
||||
_description = 'Audit Trail Riwayat Status & Durasi Tiket'
|
||||
_order = 'start_date asc, id asc'
|
||||
|
||||
ticket_id = fields.Many2one(
|
||||
'freshservice.ticket',
|
||||
string='Tiket',
|
||||
required=True,
|
||||
ondelete='cascade',
|
||||
index=True
|
||||
)
|
||||
|
||||
stage_name = fields.Char(string='Status / Stage', required=True)
|
||||
|
||||
responsibility = fields.Selection([
|
||||
('internal', 'Agent Active Work'),
|
||||
('it_hold', 'Agent Hold & Discussion'),
|
||||
('customer', 'Waiting on Requester'),
|
||||
('user_after_auto_resolve', 'Waiting on User After Auto-Resolve'),
|
||||
('needs_verification', 'Waiting on User Verification'),
|
||||
('scheduled_meeting', 'Scheduled Meeting (Shared)'),
|
||||
('third_party', 'Waiting on Third Party'),
|
||||
('resolved_idle', 'Resolved / Idle'),
|
||||
# Legacy values are retained for historical audit snapshots.
|
||||
('on_hold', 'On Hold (Legacy)'),
|
||||
('internal_discussion', 'Internal Discussion (Legacy)'),
|
||||
('external_activity', 'External Activity (Legacy)'),
|
||||
], string='Task Owner', required=True, default='internal', index=True)
|
||||
|
||||
effective_status = fields.Char(string='Effective Status', index=True)
|
||||
classification_basis = fields.Char(string='Classification Basis')
|
||||
needs_verification = fields.Boolean(string='User Verification Required')
|
||||
delay_cause = fields.Selection([
|
||||
('it', 'Agent'), ('user', 'User'), ('none', 'None'),
|
||||
], string='Delay Cause', default='none')
|
||||
automatic_responsibility = fields.Selection(related='responsibility', string='Tanggung Jawab Otomatis', readonly=True)
|
||||
override_responsibility = fields.Selection([
|
||||
('internal', 'Agent Active Work'), ('it_hold', 'Agent Hold & Discussion'), ('customer', 'Waiting on Requester'),
|
||||
('user_after_auto_resolve', 'Waiting on User After Auto-Resolve'),
|
||||
('needs_verification', 'Waiting on User Verification'), ('scheduled_meeting', 'Scheduled Meeting (Shared)'),
|
||||
('third_party', 'Waiting on Third Party'), ('resolved_idle', 'Resolved / Idle'),
|
||||
], string='Task Owner Override')
|
||||
override_source = fields.Char(string='Override Source')
|
||||
override_reviewer = fields.Char(string='Override Reviewer')
|
||||
override_at = fields.Datetime(string='Override Date')
|
||||
|
||||
actor_name = fields.Char(string='Pelaku / Actor')
|
||||
actor_type = fields.Selection([
|
||||
('Agent', 'IT Support / Agent'),
|
||||
('Requester', 'User / Customer'),
|
||||
('System', 'System'),
|
||||
], string='Tipe Pelaku', default='Agent')
|
||||
|
||||
activity_content = fields.Text(string='Deskripsi Aktivitas')
|
||||
|
||||
start_date = fields.Datetime(string='Waktu Mulai', required=True)
|
||||
end_date = fields.Datetime(string='Waktu Selesai')
|
||||
|
||||
is_active = fields.Boolean(
|
||||
string='Sedang Berjalan',
|
||||
compute='_compute_is_active',
|
||||
store=True
|
||||
)
|
||||
|
||||
duration_days = fields.Integer(
|
||||
string='Durasi (Hari)',
|
||||
compute='_compute_duration',
|
||||
store=True
|
||||
)
|
||||
|
||||
duration_hours = fields.Float(
|
||||
string='Durasi (Jam)',
|
||||
compute='_compute_duration',
|
||||
store=True,
|
||||
digits=(12, 2)
|
||||
)
|
||||
|
||||
duration_display = fields.Char(
|
||||
string='Durasi',
|
||||
compute='_compute_duration',
|
||||
store=True
|
||||
)
|
||||
|
||||
working_hours = fields.Float(
|
||||
string='Jam Kerja',
|
||||
compute='_compute_working_metrics',
|
||||
store=True,
|
||||
digits=(12, 2)
|
||||
)
|
||||
|
||||
working_days_effective = fields.Float(
|
||||
string='Hari Kerja Efektif',
|
||||
compute='_compute_working_metrics',
|
||||
store=True,
|
||||
digits=(12, 2)
|
||||
)
|
||||
|
||||
working_duration_display = fields.Char(
|
||||
string='Durasi Jam Kerja',
|
||||
compute='_compute_working_metrics',
|
||||
store=True
|
||||
)
|
||||
|
||||
@api.depends('end_date')
|
||||
def _compute_is_active(self):
|
||||
"""Stage dianggap masih aktif kalau belum ada end_date (belum selesai)."""
|
||||
for rec in self:
|
||||
rec.is_active = not bool(rec.end_date)
|
||||
|
||||
@api.depends('start_date', 'end_date', 'is_active')
|
||||
def _compute_working_metrics(self):
|
||||
"""Hitung jam kerja efektif (08:30-17:30 WIB, Senin-Jumat)
|
||||
dan konversi ke hari kerja (1 hari = 8 jam).
|
||||
"""
|
||||
for rec in self:
|
||||
if rec.start_date:
|
||||
wh = compute_working_hours(self.env, rec.start_date, rec.end_date)
|
||||
rec.working_hours = wh
|
||||
rec.working_days_effective = round(wh / 8.0, 2)
|
||||
rec.working_duration_display = format_working_duration(wh, is_active=rec.is_active)
|
||||
else:
|
||||
rec.working_hours = 0.0
|
||||
rec.working_days_effective = 0.0
|
||||
rec.working_duration_display = "-"
|
||||
|
||||
@api.depends('start_date', 'end_date')
|
||||
def _compute_duration(self):
|
||||
"""Hitung durasi dalam hari kalender dan jam total.
|
||||
Kalau stage masih aktif, hitung sampai waktu sekarang.
|
||||
"""
|
||||
for rec in self:
|
||||
if rec.start_date:
|
||||
days = compute_calendar_days(self.env, rec.start_date, rec.end_date)
|
||||
rec.duration_days = days
|
||||
if rec.end_date:
|
||||
delta = rec.end_date - rec.start_date
|
||||
hours = max(0.0, delta.total_seconds() / 3600.0)
|
||||
rec.duration_hours = round(hours, 2)
|
||||
rec.duration_display = format_duration_days(days)
|
||||
else:
|
||||
# Sedang aktif berjalan sampai sekarang
|
||||
delta = fields.Datetime.now() - rec.start_date
|
||||
hours = max(0.0, delta.total_seconds() / 3600.0)
|
||||
rec.duration_hours = round(hours, 2)
|
||||
rec.duration_display = format_duration_days(days, is_active=True)
|
||||
else:
|
||||
rec.duration_days = 0
|
||||
rec.duration_hours = 0.0
|
||||
rec.duration_display = "-"
|
||||
1131
gmn_freshservice/models/gmn_freshservice_ticket_v01.py
Normal file
1131
gmn_freshservice/models/gmn_freshservice_ticket_v01.py
Normal file
File diff suppressed because it is too large
Load Diff
81
gmn_freshservice/models/gmn_res_config_settings_v01.py
Normal file
81
gmn_freshservice/models/gmn_res_config_settings_v01.py
Normal file
@@ -0,0 +1,81 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
"""Konfigurasi Settings untuk koneksi Freshservice.
|
||||
User bisa set URL, API Key, dan limit sync tiket dari menu Settings Odoo.
|
||||
"""
|
||||
from odoo import models, fields, api
|
||||
from odoo.exceptions import UserError
|
||||
import requests
|
||||
|
||||
|
||||
class ResConfigSettings(models.TransientModel):
|
||||
"""Halaman Settings untuk mengatur koneksi ke Freshservice API.
|
||||
Bisa diakses dari menu Settings > Freshservice.
|
||||
"""
|
||||
_inherit = 'res.config.settings'
|
||||
|
||||
freshservice_url = fields.Char(
|
||||
string='Freshservice URL',
|
||||
config_parameter='gmn_freshservice.freshservice_url',
|
||||
default='https://ptglobalmultimedianetwork.freshservice.com'
|
||||
)
|
||||
freshservice_api_key = fields.Char(
|
||||
string='Freshservice API Key',
|
||||
config_parameter='gmn_freshservice.freshservice_api_key'
|
||||
)
|
||||
freshservice_sync_limit = fields.Integer(
|
||||
string='Limit Sinkronisasi Tiket',
|
||||
config_parameter='gmn_freshservice.freshservice_sync_limit',
|
||||
default=200,
|
||||
help='Batas jumlah tiket terbaru yang ditarik dari Freshservice saat membuka halaman list tiket (default 200).'
|
||||
)
|
||||
freshservice_use_mock = fields.Boolean(
|
||||
string='Gunakan Mock Data Engine',
|
||||
config_parameter='gmn_freshservice.freshservice_use_mock',
|
||||
default=False,
|
||||
readonly=True,
|
||||
help='Mode mock dinonaktifkan. Integrasi selalu menggunakan Live Freshservice API.'
|
||||
)
|
||||
|
||||
def action_test_freshservice_connection(self):
|
||||
"""Tombol 'Test Connection' di halaman Settings.
|
||||
Coba panggil API Freshservice untuk cek apakah URL dan API Key valid.
|
||||
"""
|
||||
self.ensure_one()
|
||||
url = (self.freshservice_url or "").rstrip("/")
|
||||
if not url:
|
||||
raise UserError("URL Freshservice tidak boleh kosong!")
|
||||
|
||||
if self.freshservice_use_mock:
|
||||
return {
|
||||
'type': 'ir.actions.client',
|
||||
'tag': 'display_notification',
|
||||
'params': {
|
||||
'title': 'Mode Mock Aktif',
|
||||
'message': 'Engine simulasi aktif. Anda dapat langsung menarik tiket contoh tanpa API Key!',
|
||||
'type': 'success',
|
||||
'sticky': False,
|
||||
}
|
||||
}
|
||||
|
||||
if not self.freshservice_api_key:
|
||||
raise UserError("API Key wajib diisi untuk pengujian Live API!")
|
||||
|
||||
try:
|
||||
auth = (self.freshservice_api_key, 'X')
|
||||
headers = {'Content-Type': 'application/json', 'Accept': 'application/json'}
|
||||
res = requests.get(f"{url}/api/v2/tickets?per_page=1", auth=auth, headers=headers, timeout=10)
|
||||
if res.status_code == 200:
|
||||
return {
|
||||
'type': 'ir.actions.client',
|
||||
'tag': 'display_notification',
|
||||
'params': {
|
||||
'title': 'Koneksi Berhasil!',
|
||||
'message': f'Berhasil terhubung ke Live Freshservice API ({url}).',
|
||||
'type': 'success',
|
||||
'sticky': False,
|
||||
}
|
||||
}
|
||||
else:
|
||||
raise UserError(f"Gagal terhubung (HTTP {res.status_code}): {res.text}")
|
||||
except Exception as e:
|
||||
raise UserError(f"Terjadi kesalahan koneksi: {str(e)}")
|
||||
Reference in New Issue
Block a user