[UPD] initial commit
This commit is contained in:
Madanil
134
gmn_freshservice/views/gmn_freshservice_holiday_views_v01.xml
Normal file
134
gmn_freshservice/views/gmn_freshservice_holiday_views_v01.xml
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@@ -0,0 +1,134 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<!-- LIST VIEW HARI LIBUR & CUTI BERSAMA -->
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<record id="view_freshservice_holiday_list" model="ir.ui.view">
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<field name="name">freshservice.holiday.list</field>
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<field name="model">freshservice.holiday</field>
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<field name="arch" type="xml">
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<list string="Daftar Hari Libur & Cuti Bersama" default_order="date desc">
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<header>
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<button name="action_open_import_wizard"
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string="Impor Excel"
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type="object"
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class="btn-primary"
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icon="fa-upload"
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display="always"
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groups="gmn_freshservice.group_freshservice_manager"/>
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<button name="action_download_template"
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string="Download Template Excel"
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type="object"
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class="btn-secondary"
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icon="fa-download"
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display="always"
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groups="gmn_freshservice.group_freshservice_manager"/>
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<button name="action_populate_default_holidays"
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string="Muat Libur Baku (2024-2026)"
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type="object"
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class="btn-outline-secondary"
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icon="fa-calendar-check-o"
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display="always"
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groups="gmn_freshservice.group_freshservice_manager"/>
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</header>
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<field name="date" string="Tanggal Libur"/>
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<field name="name" string="Nama Hari Libur / Deskripsi"/>
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<field name="holiday_type"
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widget="badge"
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decoration-danger="holiday_type == 'public'"
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decoration-info="holiday_type == 'joint_leave'"
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decoration-warning="holiday_type == 'company'"/>
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<field name="year" string="Tahun" optional="show"/>
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<field name="notes" string="Catatan" optional="show"/>
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<field name="active" widget="boolean_toggle" string="Aktif" optional="show"/>
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</list>
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</field>
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</record>
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<!-- FORM VIEW HARI LIBUR & CUTI BERSAMA -->
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<record id="view_freshservice_holiday_form" model="ir.ui.view">
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<field name="name">freshservice.holiday.form</field>
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<field name="model">freshservice.holiday</field>
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<field name="arch" type="xml">
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<form string="Hari Libur & Cuti Bersama">
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<header>
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<button name="action_open_import_wizard"
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string="Impor Excel"
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type="object"
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class="btn-primary"
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icon="fa-upload"/>
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<button name="action_download_template"
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string="Download Template Excel"
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type="object"
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class="btn-secondary"
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icon="fa-download"/>
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<button name="action_populate_default_holidays"
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string="Muat Libur Baku (2024-2026)"
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type="object"
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class="btn-outline-secondary"
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icon="fa-calendar-check-o"/>
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</header>
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<sheet>
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<div class="oe_title">
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<label for="name" string="Nama Hari Libur"/>
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<h1>
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<field name="name" placeholder="misal: Hari Raya Idul Fitri 1447 H"/>
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</h1>
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</div>
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<group>
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<group string="Waktu & Klasifikasi">
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<field name="date"/>
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<field name="holiday_type" widget="radio"/>
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<field name="year" readonly="1"/>
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<field name="active" widget="boolean_toggle"/>
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</group>
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<group string="Keterangan & Legalitas">
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<field name="notes" placeholder="misal: SKB 3 Menteri No. 1017 Tahun 2024..."/>
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</group>
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</group>
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</sheet>
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</form>
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</field>
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</record>
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<!-- SEARCH VIEW HARI LIBUR & CUTI BERSAMA -->
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<record id="view_freshservice_holiday_search" model="ir.ui.view">
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<field name="name">freshservice.holiday.search</field>
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<field name="model">freshservice.holiday</field>
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<field name="arch" type="xml">
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<search string="Cari Hari Libur">
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<field name="name" string="Nama / Deskripsi"/>
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<field name="date" string="Tanggal"/>
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<field name="year" string="Tahun"/>
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<filter name="filter_active" string="Aktif" domain="[('active', '=', True)]"/>
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<filter name="filter_public" string="Hari Libur Nasional" domain="[('holiday_type', '=', 'public')]"/>
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<filter name="filter_joint" string="Cuti Bersama" domain="[('holiday_type', '=', 'joint_leave')]"/>
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<filter name="filter_company" string="Libur Khusus Perusahaan" domain="[('holiday_type', '=', 'company')]"/>
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<separator/>
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<filter name="filter_2026" string="Tahun 2026" domain="[('year', '=', 2026)]"/>
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<filter name="filter_2025" string="Tahun 2025" domain="[('year', '=', 2025)]"/>
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<filter name="filter_2024" string="Tahun 2024" domain="[('year', '=', 2024)]"/>
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<group>
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<filter name="group_by_year" string="Tahun" context="{'group_by': 'year'}"/>
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<filter name="group_by_type" string="Jenis Libur" context="{'group_by': 'holiday_type'}"/>
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</group>
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</search>
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</field>
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</record>
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<!-- ACTION WINDOW HARI LIBUR -->
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<record id="action_freshservice_holiday" model="ir.actions.act_window">
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<field name="name">Hari Libur & Cuti Bersama</field>
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<field name="res_model">freshservice.holiday</field>
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<field name="view_mode">list,form</field>
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<field name="search_view_id" ref="view_freshservice_holiday_search"/>
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<field name="context">{'search_default_filter_active': 1, 'search_default_group_by_year': 1}</field>
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<field name="help" type="html">
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<p class="o_view_nocontent_smiling_face">
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Belum ada data hari libur atau cuti bersama yang terdaftar.
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</p>
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<p>
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Klik tombol <b>Muat Libur Baku (2024-2026)</b> untuk langsung memuat data hari libur nasional Indonesia,
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atau klik <b>Impor Excel</b> untuk mengunggah jadwal hari libur custom perusahaan Anda.
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</p>
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</field>
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</record>
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</odoo>
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@@ -0,0 +1,119 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<!-- LIST VIEW STAGE LOGS -->
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<record id="view_freshservice_ticket_stage_log_tree" model="ir.ui.view">
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<field name="name">freshservice.ticket.stage.log.tree</field>
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<field name="model">freshservice.ticket.stage.log</field>
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<field name="arch" type="xml">
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<list string="Audit Trail & Status Duration"
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decoration-danger="responsibility == 'internal' and is_active"
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decoration-warning="responsibility == 'customer' and is_active"
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decoration-muted="not is_active or responsibility in ('on_hold','third_party','internal_discussion','scheduled_meeting','external_activity','resolved_idle')">
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<field name="ticket_id"/>
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<field name="stage_name" widget="badge"/>
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<field name="responsibility"
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widget="badge"
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decoration-danger="responsibility in ('internal','on_hold','internal_discussion')"
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decoration-warning="responsibility == 'customer'"
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decoration-info="responsibility == 'scheduled_meeting'"
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decoration-muted="responsibility in ('third_party','external_activity','resolved_idle')"/>
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<field name="actor_name"/>
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<field name="actor_type"/>
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<field name="start_date" string="Waktu Mulai (UTC)"/>
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<field name="end_date" string="Waktu Selesai (UTC)"/>
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<field name="working_duration_display" string="Jam Kerja (08:30-17:30)"/>
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<field name="working_days_effective" string="Hari Kerja Efektif"/>
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<field name="duration_display" string="Durasi Kalender"/>
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<field name="is_active" widget="boolean_toggle"/>
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</list>
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</field>
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</record>
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<!-- FORM VIEW STAGE LOGS -->
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<record id="view_freshservice_ticket_stage_log_form" model="ir.ui.view">
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<field name="name">freshservice.ticket.stage.log.form</field>
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<field name="model">freshservice.ticket.stage.log</field>
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<field name="arch" type="xml">
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<form string="Detail Audit Trail">
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<sheet>
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<group>
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<group string="Informasi Status & Tanggung Jawab">
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<field name="ticket_id" readonly="1"/>
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<field name="stage_name" readonly="1"/>
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<field name="effective_status" readonly="1"/>
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<field name="responsibility" readonly="1" string="Effective Responsibility"/>
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<field name="automatic_responsibility" readonly="1"/>
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<field name="actor_name" readonly="1"/>
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<field name="actor_type" readonly="1"/>
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</group>
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<group string="Durasi Kerja Operasional (08:30-17:30 WIB)">
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<field name="start_date" readonly="1" string="Waktu Mulai (UTC)"/>
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<field name="end_date" readonly="1" string="Waktu Selesai (UTC)"/>
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<field name="working_duration_display" readonly="1" string="Jam Kerja Efektif"/>
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<field name="working_days_effective" readonly="1" string="Hari Kerja Efektif"/>
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<field name="duration_display" readonly="1" string="Durasi Kalender"/>
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<field name="is_active" readonly="1"/>
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</group>
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</group>
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<group string="Klasifikasi & Manual Override (Aturan F)">
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<group>
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<field name="delay_cause"/>
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<field name="needs_verification"/>
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<field name="classification_basis"/>
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</group>
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<group groups="gmn_freshservice.group_freshservice_manager">
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<field name="override_responsibility"/>
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<field name="override_source"/>
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<field name="override_reviewer"/>
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<field name="override_at"/>
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</group>
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</group>
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<notebook>
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<page string="Deskripsi Aktivitas">
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<field name="activity_content" readonly="1"/>
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</page>
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</notebook>
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</sheet>
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</form>
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</field>
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</record>
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<!-- SEARCH VIEW STAGE LOGS -->
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<record id="view_freshservice_ticket_stage_log_search" model="ir.ui.view">
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<field name="name">freshservice.ticket.stage.log.search</field>
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<field name="model">freshservice.ticket.stage.log</field>
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<field name="arch" type="xml">
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<search string="Search Activity Logs">
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<field name="ticket_id"/>
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<field name="stage_name"/>
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<field name="actor_name"/>
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<filter name="filter_internal" string="Waiting on Us (Internal)" domain="[('responsibility', '=', 'internal')]"/>
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<filter name="filter_customer" string="Waiting on User (Requester)" domain="[('responsibility', '=', 'customer')]"/>
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<filter name="filter_on_hold" string="On Hold (SLA Paused)" domain="[('responsibility', '=', 'on_hold')]"/>
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<filter name="filter_third_party" string="Waiting on Third Party (SLA Paused)" domain="[('responsibility', '=', 'third_party')]"/>
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<filter name="filter_internal_discussion" string="Internal Discussion (SLA Paused)" domain="[('responsibility', '=', 'internal_discussion')]"/>
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<filter name="filter_scheduled_meeting" string="Scheduled Meeting (Waiting Together)" domain="[('responsibility', '=', 'scheduled_meeting')]"/>
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<filter name="filter_external_activity" string="External Activity (SLA Paused)" domain="[('responsibility', '=', 'external_activity')]"/>
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<filter name="filter_resolved_idle" string="Resolved (Ticket Closed/Idle)" domain="[('responsibility', '=', 'resolved_idle')]"/>
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<filter name="filter_sla_paused" string="All SLA Paused" domain="[('responsibility', 'in', ['on_hold','third_party','internal_discussion','scheduled_meeting','external_activity'])]"/>
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<filter name="filter_active" string="In Progress (Active)" domain="[('is_active', '=', True)]"/>
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<separator/>
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<group>
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<filter name="group_by_ticket" string="Tiket" context="{'group_by': 'ticket_id'}"/>
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<filter name="group_by_responsibility" string="Tanggung Jawab" context="{'group_by': 'responsibility'}"/>
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<filter name="group_by_stage" string="Status / Stage" context="{'group_by': 'stage_name'}"/>
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<filter name="group_by_actor" string="Pelaku (Actor)" context="{'group_by': 'actor_name'}"/>
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</group>
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</search>
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</field>
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</record>
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<!-- ACTION STAGE LOGS -->
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<record id="action_freshservice_ticket_stage_log" model="ir.actions.act_window">
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<field name="name">Audit Trail Riwayat Status</field>
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<field name="res_model">freshservice.ticket.stage.log</field>
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<field name="view_mode">list,form</field>
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<field name="search_view_id" ref="view_freshservice_ticket_stage_log_search"/>
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<field name="context">{'search_default_group_by_ticket': 1}</field>
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</record>
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</odoo>
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337
gmn_freshservice/views/gmn_freshservice_ticket_views_v01.xml
Normal file
337
gmn_freshservice/views/gmn_freshservice_ticket_views_v01.xml
Normal file
@@ -0,0 +1,337 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<!-- FORM VIEW -->
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<record id="view_freshservice_ticket_form" model="ir.ui.view">
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<field name="name">freshservice.ticket.form</field>
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<field name="model">freshservice.ticket</field>
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<field name="arch" type="xml">
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<form string="Freshservice Ticket Audit Trail">
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<header>
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<button name="action_sync_from_freshservice"
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type="object"
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string="Sync Freshservice Data"
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class="btn-primary"
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icon="fa-refresh"
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groups="gmn_freshservice.group_freshservice_manager"/>
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<button name="action_open_bottleneck_wizard"
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type="object"
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string="Bottleneck Report (Excel)"
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class="btn-outline-success"
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icon="fa-file-excel-o"/>
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<field name="status" widget="statusbar" statusbar_visible="open,pending,resolved,closed"/>
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</header>
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<sheet>
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<field name="is_detail_synced" invisible="1"/>
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<div class="oe_title">
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<label for="name" string="Ticket Subject / Issue"/>
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<h1>
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<field name="name" placeholder="Contoh: SAP Client error di finance..."/>
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</h1>
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<div class="d-flex align-items-center gap-2 mt-2">
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<span class="badge text-bg-secondary fs-6">ID Freshservice: #<field name="external_ticket_id" class="oe_inline"/></span>
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<field name="current_responsibility" widget="badge"
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decoration-danger="current_responsibility == 'internal'"
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decoration-warning="current_responsibility == 'customer'"
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decoration-info="current_responsibility == 'scheduled_meeting'"
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decoration-muted="current_responsibility == 'third_party'"
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decoration-success="current_responsibility == 'closed'"/>
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</div>
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</div>
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<!-- KPI METRIC CARDS SECTION -->
|
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<div class="row mt-4 mb-4">
|
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<div class="col-md-2">
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<div class="card text-center p-3 shadow-sm border-primary">
|
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<small class="text-muted fw-bold text-uppercase">First Response</small>
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<h4 class="mb-0 text-primary mt-1"><field name="first_response_time_display" readonly="1"/></h4>
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<small class="text-secondary mt-1">Oleh: <field name="first_responder_name" readonly="1"/></small>
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</div>
|
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</div>
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<div class="col-md-2">
|
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<div class="card text-center p-3 shadow-sm border-danger">
|
||||
<small class="text-muted fw-bold text-uppercase">Agent</small>
|
||||
<h4 class="mb-0 text-danger mt-1"><field name="total_agent_time_display" readonly="1"/></h4>
|
||||
<small class="text-secondary mt-1">Waiting on Us</small>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-2">
|
||||
<div class="card text-center p-3 shadow-sm border-warning">
|
||||
<small class="text-muted fw-bold text-uppercase">User</small>
|
||||
<h4 class="mb-0 text-warning mt-1"><field name="total_customer_time_display" readonly="1"/></h4>
|
||||
<small class="text-secondary mt-1">Waiting on Customer</small>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-2">
|
||||
<div class="card text-center p-3 shadow-sm border-info">
|
||||
<small class="text-muted fw-bold text-uppercase">Scheduled Meeting</small>
|
||||
<h4 class="mb-0 text-info mt-1"><field name="shared_wait_time_display" readonly="1"/></h4>
|
||||
<small class="text-secondary mt-1">Waiting Together</small>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-2">
|
||||
<div class="card text-center p-3 shadow-sm border-secondary">
|
||||
<small class="text-muted fw-bold text-uppercase">Third Party</small>
|
||||
<h4 class="mb-0 text-secondary mt-1"><field name="third_party_time_display" readonly="1"/></h4>
|
||||
<small class="text-secondary mt-1">Waiting on Vendor</small>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-2">
|
||||
<div class="card text-center p-3 shadow-sm border-success">
|
||||
<small class="text-muted fw-bold text-uppercase">Waktu Selesai</small>
|
||||
<h4 class="mb-0 text-success mt-1"><field name="resolution_time_display" readonly="1"/></h4>
|
||||
<small class="text-secondary mt-1">Total Resolution</small>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<group>
|
||||
<group string="Informasi Pelapor & Penugasan">
|
||||
<field name="requester_name"/>
|
||||
<field name="requester_email"/>
|
||||
<field name="responder_name"/>
|
||||
<field name="department_name"/>
|
||||
</group>
|
||||
<group string="Parameter Tiket">
|
||||
<field name="priority" widget="priority"/>
|
||||
<field name="ticket_created_at" readonly="1"/>
|
||||
<field name="due_by" readonly="1"/>
|
||||
<field name="is_mock_data" widget="boolean_toggle"/>
|
||||
</group>
|
||||
</group>
|
||||
|
||||
<notebook>
|
||||
<page string="Detail Flow & Durasi Status" name="audit_trail">
|
||||
<div class="alert alert-info py-2" role="alert">
|
||||
<strong>Log Transparansi SLA:</strong> Tabel ini menghitung secara objektif berapa lama tiket berada di tangan agen internal vs menunggu konfirmasi user di setiap pergantian status.
|
||||
</div>
|
||||
<field name="stage_log_ids" readonly="1">
|
||||
<list decoration-danger="responsibility == 'internal' and is_active"
|
||||
decoration-warning="responsibility == 'customer' and is_active"
|
||||
decoration-muted="not is_active or responsibility in ('on_hold','third_party','internal_discussion','scheduled_meeting','external_activity','resolved_idle')">
|
||||
<field name="stage_name" widget="badge"/>
|
||||
<field name="responsibility" widget="badge"
|
||||
decoration-danger="responsibility in ('internal','on_hold','internal_discussion')"
|
||||
decoration-warning="responsibility == 'customer'"
|
||||
decoration-info="responsibility == 'scheduled_meeting'"
|
||||
decoration-muted="responsibility in ('third_party','external_activity','resolved_idle')"/>
|
||||
<field name="actor_name"/>
|
||||
<field name="actor_type"/>
|
||||
<field name="start_date" string="Waktu Mulai (UTC)"/>
|
||||
<field name="end_date" string="Waktu Selesai (UTC)"/>
|
||||
<field name="working_duration_display" string="Jam Kerja (08:30-17:30)"/>
|
||||
<field name="working_days_effective" string="Hari Kerja Efektif"/>
|
||||
<field name="activity_content"/>
|
||||
<field name="is_active" widget="boolean_toggle"/>
|
||||
</list>
|
||||
</field>
|
||||
</page>
|
||||
|
||||
<page string="Percakapan & Balasan" name="conversations">
|
||||
<field name="conversation_ids" readonly="1">
|
||||
<list>
|
||||
<field name="created_at"/>
|
||||
<field name="sender_type" widget="badge"
|
||||
decoration-info="sender_type == 'agent'"
|
||||
decoration-success="sender_type == 'customer'"/>
|
||||
<field name="user_name"/>
|
||||
<field name="body_text"/>
|
||||
</list>
|
||||
</field>
|
||||
</page>
|
||||
|
||||
<page string="Deskripsi Masalah" name="description">
|
||||
<field name="description"/>
|
||||
</page>
|
||||
|
||||
<page string="Timestamp Teknis" name="technical_timestamps">
|
||||
<group>
|
||||
<group string="Waktu Kejadian">
|
||||
<field name="ticket_created_at" readonly="1"/>
|
||||
<field name="first_responded_at" readonly="1"/>
|
||||
<field name="resolved_at" readonly="1"/>
|
||||
<field name="last_detail_sync" readonly="1"/>
|
||||
</group>
|
||||
<group string="Metrik SLA (Hari)">
|
||||
<field name="first_response_time_days" readonly="1"/>
|
||||
<field name="total_agent_time_days" readonly="1"/>
|
||||
<field name="total_customer_time_days" readonly="1"/>
|
||||
<field name="shared_wait_time_days" readonly="1"/>
|
||||
<field name="third_party_time_days" readonly="1"/>
|
||||
<field name="resolution_time_days" readonly="1"/>
|
||||
<field name="shared_wait_time_hours" invisible="1"/>
|
||||
<field name="third_party_time_hours" invisible="1"/>
|
||||
<!-- Field jam disembunyikan (hide) -->
|
||||
<field name="first_response_time_hours" invisible="1"/>
|
||||
<field name="total_agent_time_hours" invisible="1"/>
|
||||
<field name="total_customer_time_hours" invisible="1"/>
|
||||
<field name="resolution_time_hours" invisible="1"/>
|
||||
</group>
|
||||
</group>
|
||||
</page>
|
||||
</notebook>
|
||||
</sheet>
|
||||
<chatter/>
|
||||
</form>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- LIST VIEW -->
|
||||
<record id="view_freshservice_ticket_tree" model="ir.ui.view">
|
||||
<field name="name">freshservice.ticket.tree</field>
|
||||
<field name="model">freshservice.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
<list string="Freshservice Tickets"
|
||||
decoration-danger="current_responsibility == 'internal'"
|
||||
decoration-warning="current_responsibility == 'customer'"
|
||||
decoration-muted="status in ('resolved', 'closed')">
|
||||
<header>
|
||||
<button name="action_sync_recent_tickets"
|
||||
string="Tarik Tiket Terbaru Freshservice"
|
||||
type="object"
|
||||
class="btn-primary"
|
||||
icon="fa-cloud-download"/>
|
||||
</header>
|
||||
<field name="external_ticket_id"/>
|
||||
<field name="name"/>
|
||||
<field name="status" widget="badge"
|
||||
decoration-info="status == 'open'"
|
||||
decoration-warning="status == 'pending'"
|
||||
decoration-success="status == 'resolved'"
|
||||
decoration-muted="status == 'closed'"/>
|
||||
<field name="current_responsibility" widget="badge"
|
||||
decoration-danger="current_responsibility == 'internal'"
|
||||
decoration-warning="current_responsibility == 'customer'"
|
||||
decoration-success="current_responsibility == 'closed'"/>
|
||||
<field name="total_agent_time_display"/>
|
||||
<field name="total_customer_time_display"/>
|
||||
<field name="shared_wait_time_display" optional="show"/>
|
||||
<field name="third_party_time_display" optional="show"/>
|
||||
<field name="first_response_time_display"/>
|
||||
<field name="responder_name"/>
|
||||
<field name="requester_name"/>
|
||||
<field name="ticket_created_at"/>
|
||||
<field name="is_detail_synced" widget="boolean_toggle" optional="hide" string="Detail Di-fetch"/>
|
||||
<field name="is_mock_data" widget="boolean_toggle" optional="show"/>
|
||||
</list>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- KANBAN VIEW -->
|
||||
<record id="view_freshservice_ticket_kanban" model="ir.ui.view">
|
||||
<field name="name">freshservice.ticket.kanban</field>
|
||||
<field name="model">freshservice.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
<kanban default_group_by="status" class="o_kanban_small_column">
|
||||
<field name="id"/>
|
||||
<field name="name"/>
|
||||
<field name="external_ticket_id"/>
|
||||
<field name="priority"/>
|
||||
<field name="current_responsibility"/>
|
||||
<field name="total_agent_time_display"/>
|
||||
<field name="total_customer_time_display"/>
|
||||
<field name="responder_name"/>
|
||||
<templates>
|
||||
<t t-name="kanban-box">
|
||||
<div class="oe_kanban_global_click p-3 rounded">
|
||||
<div class="d-flex justify-content-between">
|
||||
<span class="badge text-bg-light fw-bold">#<field name="external_ticket_id"/></span>
|
||||
<field name="priority" widget="priority"/>
|
||||
</div>
|
||||
<div class="fw-bold mt-2">
|
||||
<field name="name"/>
|
||||
</div>
|
||||
<div class="d-flex justify-content-between align-items-center text-muted small mt-1">
|
||||
<span>Agen: <field name="responder_name"/></span>
|
||||
<field name="user_id" widget="many2one_avatar_user"/>
|
||||
</div>
|
||||
<div class="d-flex justify-content-between align-items-center mt-3 pt-2 border-top">
|
||||
<span class="badge text-bg-danger">Agen: <field name="total_agent_time_display"/></span>
|
||||
<span class="badge text-bg-warning">User: <field name="total_customer_time_display"/></span>
|
||||
</div>
|
||||
</div>
|
||||
</t>
|
||||
</templates>
|
||||
</kanban>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- PIVOT VIEW -->
|
||||
<record id="view_freshservice_ticket_pivot" model="ir.ui.view">
|
||||
<field name="name">freshservice.ticket.pivot</field>
|
||||
<field name="model">freshservice.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
<pivot string="Analisis Durasi Tiket SLA (Hari)">
|
||||
<field name="responder_name" type="row"/>
|
||||
<field name="current_responsibility" type="col"/>
|
||||
<field name="total_agent_time_days" type="measure"/>
|
||||
<field name="total_customer_time_days" type="measure"/>
|
||||
<field name="first_response_time_days" type="measure"/>
|
||||
<field name="resolution_time_days" type="measure"/>
|
||||
</pivot>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- GRAPH VIEW -->
|
||||
<record id="view_freshservice_ticket_graph" model="ir.ui.view">
|
||||
<field name="name">freshservice.ticket.graph</field>
|
||||
<field name="model">freshservice.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
<graph string="Perbandingan Durasi Agen vs User (Hari)" type="bar">
|
||||
<field name="responder_name"/>
|
||||
<field name="total_agent_time_days" type="measure"/>
|
||||
<field name="total_customer_time_days" type="measure"/>
|
||||
</graph>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- SEARCH VIEW -->
|
||||
<record id="view_freshservice_ticket_search" model="ir.ui.view">
|
||||
<field name="name">freshservice.ticket.search</field>
|
||||
<field name="model">freshservice.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
<search string="Cari Tiket">
|
||||
<field name="name" filter_domain="['|', ('name', 'ilike', self), ('external_ticket_id', 'ilike', self)]"/>
|
||||
<field name="external_ticket_id"/>
|
||||
<field name="user_id"/>
|
||||
<field name="requester_name"/>
|
||||
<field name="responder_name"/>
|
||||
<filter name="filter_my_tickets" string="Tiket Saya" domain="[('user_id', '=', uid)]"/>
|
||||
<filter name="filter_unassigned" string="Belum Ditugaskan" domain="[('user_id', '=', False)]"/>
|
||||
<separator/>
|
||||
<filter name="filter_waiting_us" string="Waiting on Us (Internal)" domain="[('current_responsibility', '=', 'internal')]"/>
|
||||
<filter name="filter_waiting_user" string="Waiting on Requester (User)" domain="[('current_responsibility', '=', 'customer')]"/>
|
||||
<separator/>
|
||||
<filter name="filter_open_progress" string="Active Tickets (Not Completed)" domain="[('status', 'in', ['open', 'pending'])]"/>
|
||||
<filter name="filter_resolved" string="Completed (Resolved/Closed)" domain="[('status', 'in', ['resolved', 'closed'])]"/>
|
||||
<separator/>
|
||||
<filter name="filter_mock" string="Data Mock" domain="[('is_mock_data', '=', True)]"/>
|
||||
<filter name="filter_live" string="Data Live API" domain="[('is_mock_data', '=', False)]"/>
|
||||
<group>
|
||||
<filter name="group_by_status" string="Status" context="{'group_by': 'status'}"/>
|
||||
<filter name="group_by_responsibility" string="Tanggung Jawab" context="{'group_by': 'current_responsibility'}"/>
|
||||
<filter name="group_by_responder" string="Agent (IT)" context="{'group_by': 'responder_name'}"/>
|
||||
<filter name="group_by_requester" string="Pemohon (User)" context="{'group_by': 'requester_name'}"/>
|
||||
</group>
|
||||
</search>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- ACTIONS -->
|
||||
<record id="action_freshservice_ticket" model="ir.actions.act_window">
|
||||
<field name="name">Daftar Tiket</field>
|
||||
<field name="res_model">freshservice.ticket</field>
|
||||
<field name="view_mode">list,form,kanban,pivot,graph</field>
|
||||
<field name="search_view_id" ref="view_freshservice_ticket_search"/>
|
||||
<field name="context">{'search_default_filter_open_progress': 0}</field>
|
||||
<field name="limit">200</field>
|
||||
<field name="help" type="html">
|
||||
<p class="o_view_nocontent_smiling_face">
|
||||
Belum ada tiket Freshservice yang dimuat!
|
||||
</p>
|
||||
<p>
|
||||
Klik tombol <strong>"Tarik Tiket Terbaru Freshservice"</strong> pada header tabel untuk menarik daftar tiket dari Freshservice secara otomatis.
|
||||
</p>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
65
gmn_freshservice/views/gmn_menu_views_v01.xml
Normal file
65
gmn_freshservice/views/gmn_menu_views_v01.xml
Normal file
@@ -0,0 +1,65 @@
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<!-- TOP LEVEL ROOT MENU -->
|
||||
<menuitem id="menu_freshservice_root"
|
||||
name="Ticket Audit"
|
||||
web_icon="fa fa-clock-o,#34495e,#ffffff"
|
||||
sequence="20"/>
|
||||
|
||||
<!-- SERVER ACTION: Buka Menu Sekaligus Auto-Fetch Data Terbaru Freshservice -->
|
||||
<record id="action_server_open_freshservice_tickets" model="ir.actions.server">
|
||||
<field name="name">Buka & Auto-Fetch Tiket Freshservice</field>
|
||||
<field name="model_id" ref="model_freshservice_ticket"/>
|
||||
<field name="state">code</field>
|
||||
<field name="code">
|
||||
action = model.action_open_and_fetch_tickets()
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- MAIN MENUS -->
|
||||
<menuitem id="menu_freshservice_tickets"
|
||||
name="Daftar Tiket"
|
||||
parent="menu_freshservice_root"
|
||||
action="action_server_open_freshservice_tickets"
|
||||
sequence="10"/>
|
||||
|
||||
<menuitem id="menu_freshservice_stage_logs"
|
||||
name="Audit Trail Riwayat Status"
|
||||
parent="menu_freshservice_root"
|
||||
action="action_freshservice_ticket_stage_log"
|
||||
sequence="20"/>
|
||||
|
||||
<menuitem id="menu_freshservice_bottleneck_wizard"
|
||||
name="Laporan Bottleneck (Excel)"
|
||||
parent="menu_freshservice_root"
|
||||
action="action_freshservice_ticket_bottleneck_wizard"
|
||||
sequence="30"/>
|
||||
|
||||
<!-- CONFIGURATION MENU (Manager Only) -->
|
||||
<menuitem id="menu_freshservice_config_parent"
|
||||
name="Konfigurasi"
|
||||
parent="menu_freshservice_root"
|
||||
groups="gmn_freshservice.group_freshservice_manager"
|
||||
sequence="90"/>
|
||||
|
||||
<menuitem id="menu_freshservice_config_settings"
|
||||
name="Pengaturan Integrasi"
|
||||
parent="menu_freshservice_config_parent"
|
||||
action="action_freshservice_config_settings"
|
||||
groups="gmn_freshservice.group_freshservice_manager"
|
||||
sequence="10"/>
|
||||
|
||||
<menuitem id="menu_freshservice_holiday"
|
||||
name="Hari Libur & Cuti Bersama"
|
||||
parent="menu_freshservice_config_parent"
|
||||
action="action_freshservice_holiday"
|
||||
groups="gmn_freshservice.group_freshservice_manager"
|
||||
sequence="20"/>
|
||||
|
||||
<menuitem id="menu_freshservice_holiday_import_wizard"
|
||||
name="Impor Hari Libur (Excel)"
|
||||
parent="menu_freshservice_config_parent"
|
||||
action="action_freshservice_holiday_import_wizard"
|
||||
groups="gmn_freshservice.group_freshservice_manager"
|
||||
sequence="25"/>
|
||||
</odoo>
|
||||
46
gmn_freshservice/views/gmn_res_config_settings_views_v01.xml
Normal file
46
gmn_freshservice/views/gmn_res_config_settings_views_v01.xml
Normal file
@@ -0,0 +1,46 @@
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<record id="res_config_settings_view_form_freshservice" model="ir.ui.view">
|
||||
<field name="name">res.config.settings.view.form.freshservice</field>
|
||||
<field name="model">res.config.settings</field>
|
||||
<field name="priority" eval="90"/>
|
||||
<field name="inherit_id" ref="base.res_config_settings_view_form"/>
|
||||
<field name="arch" type="xml">
|
||||
<xpath expr="//form" position="inside">
|
||||
<app data-string="Freshservice Audit" string="Freshservice Audit" name="gmn_freshservice">
|
||||
<block title="Konfigurasi Integrasi Freshservice" name="freshservice_settings_block">
|
||||
<setting id="freshservice_url_setting" help="URL Portal Freshservice perusahaan Anda">
|
||||
<field name="freshservice_url"/>
|
||||
</setting>
|
||||
|
||||
<setting id="freshservice_api_key_setting" help="API Key dari profil Freshservice (wajib diisi untuk Live API)">
|
||||
<field name="freshservice_api_key" password="True"/>
|
||||
</setting>
|
||||
|
||||
<setting id="freshservice_sync_limit_setting" help="Batas jumlah tiket terbaru yang ditarik saat membuka daftar tiket (default: 200)">
|
||||
<field name="freshservice_sync_limit"/>
|
||||
</setting>
|
||||
|
||||
<setting id="freshservice_connection_setting" help="Uji koneksi ke Live Freshservice API">
|
||||
<div class="mt8">
|
||||
<button name="action_test_freshservice_connection"
|
||||
type="object"
|
||||
string="Tes Koneksi Live API"
|
||||
class="btn-primary"
|
||||
icon="fa-plug"/>
|
||||
</div>
|
||||
</setting>
|
||||
</block>
|
||||
</app>
|
||||
</xpath>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<record id="action_freshservice_config_settings" model="ir.actions.act_window">
|
||||
<field name="name">Pengaturan Freshservice</field>
|
||||
<field name="res_model">res.config.settings</field>
|
||||
<field name="view_mode">form</field>
|
||||
<field name="target">main</field>
|
||||
<field name="context">{'module': 'gmn_freshservice'}</field>
|
||||
</record>
|
||||
</odoo>
|
||||
Reference in New Issue
Block a user