[UPD] update logic fdd tdd

gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_v01.py

@@ -54,9 +54,10 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
     date_from = fields.Date(string='Dari Tanggal Dibuat')
     date_to = fields.Date(string='Sampai Tanggal Dibuat')
     as_of = fields.Datetime(
-        string='Cut-off As-Of (UTC)',
-        help='Jika diisi, semua durasi stage log dipotong sampai timestamp ini. '
-             'Timestamp laporan ditampilkan dalam WIB (UTC+7).',
+        string='Batas Waktu Cut-Off (As-Of)',
+        help='Batas waktu simulasi retrospektif (opsional). '
+             'Jika diisi, perhitungan durasi seluruh stage log dipotong sampai timestamp ini. '
+             'Kosongkan untuk perhitungan real-time hingga saat ini.',
     )
     
     status_filter = fields.Selection([
@@ -82,6 +83,19 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
     file_name = fields.Char(string='Nama File', readonly=True)
     bottleneck_summary_html = fields.Html(string='Ringkasan Analisis Bottleneck', readonly=True)
 
+    @api.model
+    def default_get(self, fields_list):
+        res = super().default_get(fields_list)
+        active_model = self.env.context.get('active_model')
+        active_id = self.env.context.get('active_id')
+        if active_model == 'freshservice.ticket' and active_id:
+            ticket = self.env['freshservice.ticket'].browse(active_id)
+            if ticket.exists():
+                res['ticket_id'] = ticket.id
+                if ticket.external_ticket_id:
+                    res['external_ticket_id'] = ticket.external_ticket_id
+        return res
+
     @api.onchange('ticket_id')
     def _onchange_ticket_id(self):
         """Kalau user pilih tiket dari dropdown, otomatis isi nomor ID Freshservice-nya."""
@@ -376,9 +390,14 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
 
         # Header Title
         ws1.merge_range('B2:H2', f'TICKET ANALYSIS REPORT #{t.external_ticket_id}', title_fmt)
+        cutoff_info = ""
+        if self.as_of:
+            from datetime import timedelta as _td
+            as_of_wib = (self.as_of + _td(hours=7)).strftime('%d-%m-%Y %H:%M')
+            cutoff_info = f" | Cut-off As-Of: {as_of_wib} WIB"
         ws1.write(
             'B3',
-            f'Dicetak: {datetime.now().strftime("%d-%m-%Y %H:%M:%S")} | Dicetak oleh: {self.env.user.name}',
+            f'Dicetak: {datetime.now().strftime("%d-%m-%Y %H:%M:%S")} | Dicetak oleh: {self.env.user.name}{cutoff_info}',
             subtitle_fmt
         )
 
@@ -718,7 +737,12 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
                 return str(dt)
 
         row2 = 4
-        for idx2, log in enumerate(t.stage_log_ids.sorted('start_date'), start=1):
+        current_idx2 = 0
+        for log in t.stage_log_ids.sorted('start_date'):
+            start, end = self._clipped_stage_interval(log, report_as_of)
+            if not start:
+                continue
+            current_idx2 += 1
             resp = stage_resp_map.get(log.id, self._effective_responsibility(log))
             if resp == 'internal':
                 resp_label = 'Agent Active Work'
@@ -758,9 +782,10 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
             cause_label = dict(log._fields['delay_cause'].selection).get(log.delay_cause, log.delay_cause or 'None')
             verif_str = 'Yes' if (log.needs_verification or resp == 'needs_verification') else 'No'
 
-            ws2.write(row2, 1, idx2, td_center_fmt)
-            ws2.write(row2, 2, _to_wib_str(log.start_date), td_center_fmt)
-            ws2.write(row2, 3, _to_wib_str(log.end_date), td_center_fmt)
+            effective_end = end if (self.as_of and end) else log.end_date
+            ws2.write(row2, 1, current_idx2, td_center_fmt)
+            ws2.write(row2, 2, _to_wib_str(start), td_center_fmt)
+            ws2.write(row2, 3, _to_wib_str(effective_end), td_center_fmt)
             ws2.write(row2, 4, log.stage_name or '-', td_fmt)
             ws2.write(row2, 5, log.effective_status or log.stage_name or '-', td_fmt)
             ws2.write(row2, 6, resp_label, resp_fmt)
@@ -796,10 +821,14 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
             ws3.write(3, col_idx, h, th_fmt)
 
         row3 = 4
-        for idx3, conv in enumerate(t.conversation_ids.sorted('created_at'), start=1):
+        current_idx3 = 0
+        for conv in t.conversation_ids.sorted('created_at'):
+            if report_as_of and conv.created_at and conv.created_at > report_as_of:
+                continue
+            current_idx3 += 1
             sender_type_label = 'Requester (User)' if (conv.sender_type == 'customer' or conv.incoming) else 'Agent (IT)'
             conv_wib_str = _to_wib_str(conv.created_at)
-            ws3.write(row3, 1, idx3, td_center_fmt)
+            ws3.write(row3, 1, current_idx3, td_center_fmt)
             ws3.write(row3, 2, conv_wib_str, td_center_fmt)
             ws3.write(row3, 3, sender_type_label, normal_badge_fmt if conv.incoming else bn_badge_fmt)
             ws3.write(row3, 4, conv.user_name or '-', td_fmt)

gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_views_v01.xml

@@ -25,14 +25,14 @@
                     </group>
 
                     <!-- MODE SINGLE TICKET -->
-                    <!-- <group string="Parameter Tiket Tunggal" invisible="report_type != 'single'"> -->
                     <group>
-                        <group>
+                        <group string="Identitas Tiket">
                             <field name="external_ticket_id" placeholder="Contoh: 992"/>
                             <field name="ticket_id" options="{'no_create': True}" placeholder="Atau cari judul tiket di Odoo..."/>
                         </group>
-                        <group invisible="True">
-                            <field name="auto_sync_detail"/>
+                        <group string="Simulasi Cut-Off &amp; Opsi">
+                            <field name="as_of" placeholder="Kosongkan jika real-time s/d saat ini"/>
+                            <field invisible="True" name="auto_sync_detail"/>
                         </group>
                     </group>
 
@@ -44,6 +44,7 @@
                         </group>
                         <group>
                             <field name="status_filter"/>
+                            <field name="as_of" string="Batas Cut-Off (As-Of)" placeholder="Kosongkan jika real-time s/d saat ini"/>
                             <field name="auto_sync_detail"/>
                         </group>
                         <group colspan="2">