[UPD] update logic tiket
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Madanil
@@ -5,7 +5,7 @@
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<field name="name">freshservice.ticket.stage.log.tree</field>
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<field name="model">freshservice.ticket.stage.log</field>
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<field name="arch" type="xml">
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<list string="Audit Trail & Durasi Status"
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<list string="Audit Trail & Status Duration"
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decoration-danger="responsibility == 'internal' and is_active"
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decoration-warning="responsibility == 'customer' and is_active"
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decoration-muted="not is_active or responsibility in ('on_hold','third_party','internal_discussion','scheduled_meeting','external_activity','resolved_idle')">
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@@ -37,25 +37,37 @@
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<form string="Detail Audit Trail">
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<sheet>
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<group>
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<group>
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<group string="Informasi Status & Tanggung Jawab">
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<field name="ticket_id" readonly="1"/>
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<field name="stage_name" readonly="1"/>
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<field name="responsibility" readonly="1"/>
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<field name="effective_status" readonly="1"/>
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<field name="responsibility" readonly="1" string="Effective Responsibility"/>
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<field name="automatic_responsibility" readonly="1"/>
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<field name="actor_name" readonly="1"/>
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<field name="actor_type" readonly="1"/>
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</group>
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<group>
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<group string="Durasi Kerja Operasional (08:30-17:30 WIB)">
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<field name="start_date" readonly="1" string="Waktu Mulai (UTC)"/>
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<field name="end_date" readonly="1" string="Waktu Selesai (UTC)"/>
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<field name="working_duration_display" readonly="1" string="Jam Kerja (08:30-17:30 WIB)"/>
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<field name="working_duration_display" readonly="1" string="Jam Kerja Efektif"/>
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<field name="working_days_effective" readonly="1" string="Hari Kerja Efektif"/>
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<field name="duration_display" readonly="1" string="Durasi Kalender"/>
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<field name="duration_days" readonly="1"/>
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<!-- Jam di-hide -->
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<field name="duration_hours" invisible="1"/>
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<field name="is_active" readonly="1"/>
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</group>
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</group>
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<group string="Klasifikasi & Manual Override (Aturan F)">
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<group>
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<field name="delay_cause"/>
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<field name="needs_verification"/>
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<field name="classification_basis"/>
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</group>
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<group>
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<field name="override_responsibility"/>
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<field name="override_source"/>
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<field name="override_reviewer"/>
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<field name="override_at"/>
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</group>
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</group>
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<notebook>
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<page string="Deskripsi Aktivitas">
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<field name="activity_content" readonly="1"/>
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@@ -71,7 +83,7 @@
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<field name="name">freshservice.ticket.stage.log.search</field>
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<field name="model">freshservice.ticket.stage.log</field>
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<field name="arch" type="xml">
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<search string="Cari Log Aktivitas">
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<search string="Search Activity Logs">
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<field name="ticket_id"/>
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<field name="stage_name"/>
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<field name="actor_name"/>
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@@ -83,8 +95,8 @@
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<filter name="filter_scheduled_meeting" string="Scheduled Meeting (Waiting Together)" domain="[('responsibility', '=', 'scheduled_meeting')]"/>
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<filter name="filter_external_activity" string="External Activity (SLA Paused)" domain="[('responsibility', '=', 'external_activity')]"/>
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<filter name="filter_resolved_idle" string="Resolved (Ticket Closed/Idle)" domain="[('responsibility', '=', 'resolved_idle')]"/>
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<filter name="filter_sla_paused" string="Semua SLA Paused" domain="[('responsibility', 'in', ['on_hold','third_party','internal_discussion','scheduled_meeting','external_activity'])]"/>
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<filter name="filter_active" string="Sedang Berjalan (Aktif)" domain="[('is_active', '=', True)]"/>
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<filter name="filter_sla_paused" string="All SLA Paused" domain="[('responsibility', 'in', ['on_hold','third_party','internal_discussion','scheduled_meeting','external_activity'])]"/>
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<filter name="filter_active" string="In Progress (Active)" domain="[('is_active', '=', True)]"/>
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<separator/>
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<group>
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<filter name="group_by_ticket" string="Tiket" context="{'group_by': 'ticket_id'}"/>
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@@ -9,12 +9,12 @@
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<header>
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<button name="action_sync_from_freshservice"
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type="object"
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string="Tarik Data Freshservice"
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string="Sync Freshservice Data"
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class="btn-primary"
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icon="fa-refresh"/>
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<button name="action_open_bottleneck_wizard"
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type="object"
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string="Laporan Bottleneck (Excel)"
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string="Bottleneck Report (Excel)"
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class="btn-outline-success"
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icon="fa-file-excel-o"/>
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<field name="status" widget="statusbar" statusbar_visible="open,pending,resolved,closed"/>
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@@ -23,7 +23,7 @@
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<field name="is_detail_synced" invisible="1"/>
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<div class="oe_title">
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<label for="name" string="Judul / Masalah Tiket"/>
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<label for="name" string="Ticket Subject / Issue"/>
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<h1>
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<field name="name" placeholder="Contoh: SAP Client error di finance..."/>
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</h1>
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@@ -180,7 +180,7 @@
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<field name="name">freshservice.ticket.tree</field>
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<field name="model">freshservice.ticket</field>
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<field name="arch" type="xml">
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<list string="Daftar Tiket Freshservice"
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<list string="Freshservice Tickets"
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decoration-danger="current_responsibility == 'internal'"
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decoration-warning="current_responsibility == 'customer'"
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decoration-muted="status in ('resolved', 'closed')">
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@@ -299,17 +299,17 @@
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<filter name="filter_unassigned" string="Belum Ditugaskan" domain="[('user_id', '=', False)]"/>
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<separator/>
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<filter name="filter_waiting_us" string="Waiting on Us (Internal)" domain="[('current_responsibility', '=', 'internal')]"/>
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<filter name="filter_waiting_user" string="Waiting on Customer (User)" domain="[('current_responsibility', '=', 'customer')]"/>
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<filter name="filter_waiting_user" string="Waiting on Requester (User)" domain="[('current_responsibility', '=', 'customer')]"/>
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<separator/>
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<filter name="filter_open_progress" string="Tiket Aktif (Belum Selesai)" domain="[('status', 'in', ['open', 'pending'])]"/>
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<filter name="filter_resolved" string="Selesai (Resolved/Closed)" domain="[('status', 'in', ['resolved', 'closed'])]"/>
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<filter name="filter_open_progress" string="Active Tickets (Not Completed)" domain="[('status', 'in', ['open', 'pending'])]"/>
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<filter name="filter_resolved" string="Completed (Resolved/Closed)" domain="[('status', 'in', ['resolved', 'closed'])]"/>
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<separator/>
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<filter name="filter_mock" string="Data Mock" domain="[('is_mock_data', '=', True)]"/>
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<filter name="filter_live" string="Data Live API" domain="[('is_mock_data', '=', False)]"/>
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<group>
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<filter name="group_by_status" string="Status" context="{'group_by': 'status'}"/>
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<filter name="group_by_responsibility" string="Tanggung Jawab" context="{'group_by': 'current_responsibility'}"/>
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<filter name="group_by_responder" string="Agen (IT)" context="{'group_by': 'responder_name'}"/>
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<filter name="group_by_responder" string="Agent (IT)" context="{'group_by': 'responder_name'}"/>
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<filter name="group_by_requester" string="Pemohon (User)" context="{'group_by': 'requester_name'}"/>
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</group>
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</search>
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