diff --git a/gmn_freshservice/__init__.py b/gmn_freshservice/__init__.py
index 1c5a144..f83ecc5 100644
--- a/gmn_freshservice/__init__.py
+++ b/gmn_freshservice/__init__.py
@@ -1,4 +1,7 @@
 # -*- coding: utf-8 -*-
+"""Modul utama GMN Freshservice.
+Import semua sub-package: models, services, dan wizard.
+"""
 from . import models
 from . import services
 from . import wizard
diff --git a/gmn_freshservice/models/__init__.py b/gmn_freshservice/models/__init__.py
index b941012..77be9ac 100644
--- a/gmn_freshservice/models/__init__.py
+++ b/gmn_freshservice/models/__init__.py
@@ -1,4 +1,7 @@
 # -*- coding: utf-8 -*-
+"""Package models: semua model Odoo untuk modul Freshservice.
+Urutan import penting karena ticket bergantung pada stage_log dan conversation.
+"""
 from . import gmn_res_config_settings_v01
 from . import gmn_freshservice_ticket_stage_log_v01
 from . import gmn_freshservice_ticket_conversation_v01
diff --git a/gmn_freshservice/models/gmn_freshservice_ticket_conversation_v01.py b/gmn_freshservice/models/gmn_freshservice_ticket_conversation_v01.py
index 5e3016f..c8e25d6 100644
--- a/gmn_freshservice/models/gmn_freshservice_ticket_conversation_v01.py
+++ b/gmn_freshservice/models/gmn_freshservice_ticket_conversation_v01.py
@@ -1,8 +1,14 @@
 # -*- coding: utf-8 -*-
+"""Model untuk menyimpan riwayat percakapan (chat/pesan/reply) dari tiket Freshservice.
+Setiap baris adalah satu pesan, baik dari user maupun dari agen IT.
+"""
 from odoo import models, fields
 
+
 class FreshserviceTicketConversation(models.Model):
-    _name = 'freshservice.ticket.conversation'
+    """Menyimpan pesan/balasan pada tiket.
+    Dipakai untuk menampilkan isi chat di tab percakapan dan di file Excel.
+    """
     _description = 'Percakapan & Balasan Tiket Freshservice'
     _order = 'created_at asc, id asc'
 
@@ -32,5 +38,9 @@ class FreshserviceTicketConversation(models.Model):
     created_at = fields.Datetime(string='Waktu Kirim')
 
     def _compute_sender_type(self):
+        """Tentukan siapa yang kirim pesan:
+        - 'customer' jika incoming=True (pesan dari user)
+        - 'agent' jika incoming=False (balasan dari agen IT)
+        """
         for rec in self:
             rec.sender_type = 'customer' if rec.incoming else 'agent'
diff --git a/gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py b/gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py
index 34f5c13..e505910 100644
--- a/gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py
+++ b/gmn_freshservice/models/gmn_freshservice_ticket_stage_log_v01.py
@@ -1,4 +1,7 @@
 # -*- coding: utf-8 -*-
+"""Model Stage Log: menyimpan riwayat perubahan status tiket beserta durasi.
+Termasuk helper function untuk hitung jam kerja, hari kerja, dan format tampilan.
+"""
 from datetime import timedelta, datetime, time
 from odoo import models, fields, api
 
@@ -240,6 +243,11 @@ def format_duration_human(hours_float):
     return f"{days} Hari"
 
 class FreshserviceTicketStageLog(models.Model):
+    """Satu baris = satu fase/status di tiket.
+    Contoh: Open → In Progress → Pending User → Resolved.
+    Setiap baris punya waktu mulai, waktu selesai, siapa pelakunya,
+    dan siapa yang bertanggung jawab (Agent/User/Third Party).
+    """
     _name = 'freshservice.ticket.stage.log'
     _description = 'Audit Trail Riwayat Status & Durasi Tiket'
     _order = 'start_date asc, id asc'
@@ -345,11 +353,15 @@ class FreshserviceTicketStageLog(models.Model):
 
     @api.depends('end_date')
     def _compute_is_active(self):
+        """Stage dianggap masih aktif kalau belum ada end_date (belum selesai)."""
         for rec in self:
             rec.is_active = not bool(rec.end_date)
 
     @api.depends('start_date', 'end_date', 'is_active')
     def _compute_working_metrics(self):
+        """Hitung jam kerja efektif (08:30-17:30 WIB, Senin-Jumat)
+        dan konversi ke hari kerja (1 hari = 8 jam).
+        """
         for rec in self:
             if rec.start_date:
                 wh = compute_working_hours(self.env, rec.start_date, rec.end_date)
@@ -363,6 +375,9 @@ class FreshserviceTicketStageLog(models.Model):
 
     @api.depends('start_date', 'end_date')
     def _compute_duration(self):
+        """Hitung durasi dalam hari kalender dan jam total.
+        Kalau stage masih aktif, hitung sampai waktu sekarang.
+        """
         for rec in self:
             if rec.start_date:
                 days = compute_calendar_days(self.env, rec.start_date, rec.end_date)
diff --git a/gmn_freshservice/models/gmn_freshservice_ticket_v01.py b/gmn_freshservice/models/gmn_freshservice_ticket_v01.py
index 5b4e76a..9e15e5f 100644
--- a/gmn_freshservice/models/gmn_freshservice_ticket_v01.py
+++ b/gmn_freshservice/models/gmn_freshservice_ticket_v01.py
@@ -1,4 +1,7 @@
 # -*- coding: utf-8 -*-
+"""Model utama Freshservice Ticket.
+Menyimpan data tiket, metrik SLA, dan logika sinkronisasi dari Freshservice API.
+"""
 import re
 import logging
 from datetime import datetime, timedelta, timezone
@@ -10,6 +13,11 @@ from .gmn_freshservice_ticket_stage_log_v01 import format_duration_human, format
 _logger = logging.getLogger(__name__)
 
 class FreshserviceTicket(models.Model):
+    """Model tiket Freshservice di Odoo.
+    Menyimpan info tiket (judul, status, prioritas, pemohon, agen),
+    metrik SLA (first response, resolution time, breakdown per tanggung jawab),
+    dan relasi ke stage log (audit trail) serta percakapan.
+    """
     _name = 'freshservice.ticket'
     _description = 'Freshservice Ticket with Audit Trail'
     _inherit = ['mail.thread', 'mail.activity.mixin']
@@ -212,6 +220,12 @@ class FreshserviceTicket(models.Model):
         'stage_log_ids.duration_days', 'stage_log_ids.duration_hours', 'stage_log_ids.working_hours', 'stage_log_ids.is_active'
     )
     def _compute_time_metrics(self):
+        """Hitung semua metrik waktu tiket:
+        - First Response Time (berapa lama sampai agen pertama kali merespon)
+        - Breakdown jam kerja per tanggung jawab (Agent/User/Meeting/Third Party)
+        - Resolution Time (total waktu sampai tiket selesai)
+        - Status tanggung jawab saat ini (siapa yang harus action)
+        """
         for rec in self:
             # 1. Hitung First Response
             if rec.ticket_created_at and rec.first_responded_at:
@@ -302,7 +316,9 @@ class FreshserviceTicket(models.Model):
         }
 
     def action_assign_to_me(self):
-        """Menugaskan tiket ini ke user Odoo yang sedang login"""
+        """Tombol 'Assign ke Saya': tugaskan tiket ini ke user yang sedang login.
+        Otomatis catat di chatter siapa yang ambil alih tiket.
+        """
         self.ensure_one()
         current_user = self.env.user
         vals = {'user_id': current_user.id}
@@ -348,10 +364,12 @@ class FreshserviceTicket(models.Model):
         return False, ""
 
     def action_sync_from_freshservice(self):
-        """
-        Sinkronisasi data dari Freshservice (Mock Engine atau Live API sesuai konfigurasi).
-        Memetakan payload JSON ke Model Tiket, Audit Trail Logs, dan Percakapan.
-        Mendukung concurrency row-lock untuk keamanan multi-user.
+        """Tarik data lengkap tiket dari Freshservice API.
+        Proses:
+        1. Ambil detail tiket (subject, status, requester, dll)
+        2. Ambil audit trail activities lalu rekonstruksi jadi stage log
+        3. Ambil percakapan (reply/note)
+        Pakai row-lock supaya aman kalau 2 user sync bersamaan.
         """
         self.ensure_one()
 
@@ -959,7 +977,9 @@ class FreshserviceTicket(models.Model):
 
     @api.model
     def _extract_ticket_ids_from_domain(self, domain):
-        """Ambil angka ticket ID dari domain pencarian agar bisa fetch on-demand."""
+        """Cari angka-angka ticket ID dari domain pencarian Odoo.
+        Contoh: domain [('external_ticket_id', '=', '992')] → return ['992']
+        """
         ticket_ids = []
         if not domain:
             return ticket_ids
@@ -982,7 +1002,9 @@ class FreshserviceTicket(models.Model):
 
     @api.model
     def _fetch_and_create_ticket_by_external_id(self, ticket_id):
-        """Ambil tiket tertentu dari Freshservice jika belum ada di Odoo."""
+        """Cari tiket di Odoo berdasarkan ID Freshservice.
+        Kalau belum ada, buat record baru lalu langsung sync dari API.
+        """
         if ticket_id in (None, ''):
             return self.browse()
 
@@ -1016,10 +1038,8 @@ class FreshserviceTicket(models.Model):
 
     @api.model
     def action_open_and_fetch_tickets(self, tiket_id = None):
-        """
-        Action menu: Otomatis get tiket terbaru dari Freshservice saat membuka menu 'Daftar Tiket',
-        lalu langsung membuka tampilan list tiket secara real-time!
-        Batas jumlah tiket disesuaikan dengan konfigurasi di Settings.
+        """Dipanggil saat user klik menu 'Daftar Tiket'.
+        Otomatis tarik tiket terbaru dari Freshservice, lalu buka halaman list.
         """
         try:
             self._auto_sync_recent_tickets(limit=None, raise_if_empty=False, tiket_id=tiket_id)
@@ -1038,6 +1058,9 @@ class FreshserviceTicket(models.Model):
 
     @api.model
     def name_search(self, name='', args=None, operator='ilike', limit=100):
+        """Override name_search: kalau user ketik nomor tiket yang belum ada di Odoo,
+        otomatis fetch dari Freshservice dulu baru tampilkan.
+        """
         if name and isinstance(name, str):
             ticket_ids = re.findall(r'\d+', name.strip())
             for ticket_id in ticket_ids:
@@ -1047,9 +1070,9 @@ class FreshserviceTicket(models.Model):
 
     @api.model
     def web_search_read(self, domain, specification, offset=0, limit=None, order=None, count_limit=None):
-        """
-        Otomatis fetch tiket terbaru dari Freshservice saat pengguna membuka / me-refresh (F5) halaman list tiket.
-        Batas jumlah tiket disesuaikan dengan konfigurasi di Settings.
+        """Override web_search_read: otomatis sync tiket terbaru dari Freshservice
+        setiap kali user buka atau refresh halaman list tiket.
+        Juga cek kalau ada nomor tiket di pencarian yang belum ada di Odoo.
         """
         if offset == 0 and not self.env.context.get('skip_auto_fetch'):
             try:
@@ -1067,9 +1090,8 @@ class FreshserviceTicket(models.Model):
 
     @api.readonly
     def web_read(self, specification: dict[str, dict]) -> list[dict]:
-        """
-        Ketika pengguna membuka form view (detail tiket), jika detail audit trail
-        belum di-fetch, otomatis fetch detail tiket tersebut saja secara on-demand.
+        """Override web_read: saat user buka detail tiket (form view),
+        kalau audit trail belum pernah di-sync, otomatis fetch dari Freshservice.
         """
         if len(self) == 1 and not self.env.context.get('skip_auto_detail_fetch'):
             # Form view meminta detail fields seperti stage_log_ids, conversation_ids, atau audit trail
@@ -1090,8 +1112,8 @@ class FreshserviceTicket(models.Model):
         return super().web_read(specification)
 
     def action_sync_recent_tickets(self):
-        """
-        Tombol manual 'Tarik Tiket Terbaru Freshservice' di header tabel jika user ingin refresh paksa.
+        """Tombol manual 'Tarik Tiket Terbaru' di halaman list.
+        Dipanggil kalau user mau refresh paksa daftar tiket dari Freshservice.
         """
         synced_count = self._auto_sync_recent_tickets(limit=None, raise_if_empty=True)
         return {
diff --git a/gmn_freshservice/models/gmn_res_config_settings_v01.py b/gmn_freshservice/models/gmn_res_config_settings_v01.py
index 6bc148b..a10e7d0 100644
--- a/gmn_freshservice/models/gmn_res_config_settings_v01.py
+++ b/gmn_freshservice/models/gmn_res_config_settings_v01.py
@@ -1,9 +1,16 @@
 # -*- coding: utf-8 -*-
+"""Konfigurasi Settings untuk koneksi Freshservice.
+User bisa set URL, API Key, dan limit sync tiket dari menu Settings Odoo.
+"""
 from odoo import models, fields, api
 from odoo.exceptions import UserError
 import requests
 
+
 class ResConfigSettings(models.TransientModel):
+    """Halaman Settings untuk mengatur koneksi ke Freshservice API.
+    Bisa diakses dari menu Settings > Freshservice.
+    """
     _inherit = 'res.config.settings'
 
     freshservice_url = fields.Char(
@@ -30,7 +37,9 @@ class ResConfigSettings(models.TransientModel):
     )
 
     def action_test_freshservice_connection(self):
-        """Uji konektivitas ke server Freshservice"""
+        """Tombol 'Test Connection' di halaman Settings.
+        Coba panggil API Freshservice untuk cek apakah URL dan API Key valid.
+        """
         self.ensure_one()
         url = (self.freshservice_url or "").rstrip("/")
         if not url:
diff --git a/gmn_freshservice/services/__init__.py b/gmn_freshservice/services/__init__.py
index 64f6e74..156ac9d 100644
--- a/gmn_freshservice/services/__init__.py
+++ b/gmn_freshservice/services/__init__.py
@@ -1,2 +1,3 @@
 # -*- coding: utf-8 -*-
+"""Package services: berisi client untuk koneksi ke Freshservice API."""
 from . import gmn_freshservice_client_v01
diff --git a/gmn_freshservice/services/gmn_freshservice_client_v01.py b/gmn_freshservice/services/gmn_freshservice_client_v01.py
index 0448659..28d8010 100644
--- a/gmn_freshservice/services/gmn_freshservice_client_v01.py
+++ b/gmn_freshservice/services/gmn_freshservice_client_v01.py
@@ -1,4 +1,7 @@
 # -*- coding: utf-8 -*-
+"""Client untuk koneksi ke Freshservice REST API v2.
+Bisa jalan dalam 2 mode: Live (panggil API beneran) atau Mock (data dummy untuk testing).
+"""
 import datetime
 import logging
 import requests
@@ -32,6 +35,11 @@ class FreshserviceClient:
     _dept_cache = {}
 
     def __init__(self, base_url="https://servicedesk.lyman.co.id", api_key="", use_mock=False):
+        """Inisialisasi koneksi ke Freshservice.
+        - base_url: URL instance Freshservice (misal: https://company.freshservice.com)
+        - api_key: token API untuk otentikasi
+        - use_mock: kalau True, pakai data dummy untuk testing tanpa koneksi internet
+        """
         self.base_url = (base_url or "").rstrip("/")
         self.api_key = api_key or ""
         self.use_mock = False
@@ -295,6 +303,13 @@ class FreshserviceClient:
     #         "conversations": conversations_json,
     #     }
     def _get_live_payload(self, ticket_id):
+        """Ambil data lengkap tiket dari server live Freshservice via REST API.
+        Memanggil beberapa endpoint:
+        1. /api/v2/tickets/{id}?include=stats,requester - info tiket & metrik
+        2. /api/v2/tickets/{id}/activities - audit trail/riwayat perubahan
+        3. /api/v2/tickets/{id}/conversations - riwayat pesan/chat
+        Mengembalikan dictionary berisi ketiga data di atas.
+        """
         if not self.base_url or not self.api_key:
             raise UserError(
                 "Base URL dan API Key Freshservice wajib dikonfigurasi di Settings!"
diff --git a/gmn_freshservice/tests/__init__.py b/gmn_freshservice/tests/__init__.py
new file mode 100644
index 0000000..f0f7878
--- /dev/null
+++ b/gmn_freshservice/tests/__init__.py
@@ -0,0 +1,3 @@
+# -*- coding: utf-8 -*-
+"""Package test untuk modul GMN Freshservice."""
+from . import test_responsibility_rules
diff --git a/gmn_freshservice/tests/__pycache__/__init__.cpython-312.pyc b/gmn_freshservice/tests/__pycache__/__init__.cpython-312.pyc
new file mode 100644
index 0000000..30455c5
Binary files /dev/null and b/gmn_freshservice/tests/__pycache__/__init__.cpython-312.pyc differ
diff --git a/gmn_freshservice/tests/__pycache__/test_responsibility_rules.cpython-312.pyc b/gmn_freshservice/tests/__pycache__/test_responsibility_rules.cpython-312.pyc
new file mode 100644
index 0000000..5973efe
Binary files /dev/null and b/gmn_freshservice/tests/__pycache__/test_responsibility_rules.cpython-312.pyc differ
diff --git a/gmn_freshservice/tests/test_responsibility_rules.py b/gmn_freshservice/tests/test_responsibility_rules.py
new file mode 100644
index 0000000..c220d4d
--- /dev/null
+++ b/gmn_freshservice/tests/test_responsibility_rules.py
@@ -0,0 +1,78 @@
+# -*- coding: utf-8 -*-
+"""Test untuk memastikan pembagian tanggung jawab (responsibility bucket)
+dan laporan tiket berjalan dengan benar.
+
+Data expected value diambil dari tiket #9658 yang sudah disetujui.
+Test ini hanya jalan kalau fixture tiket #9658 sudah di-install.
+"""
+from odoo.tests.common import TransactionCase
+
+
+class TestResponsibilityRules(TransactionCase):
+    @classmethod
+    def setUpClass(cls):
+        """Siapkan model Ticket supaya bisa dipakai di semua test."""
+        super().setUpClass()
+        cls.Ticket = cls.env['freshservice.ticket']
+
+    def _ticket_9658(self):
+        """Cari tiket #9658 di database. Return kosong kalau belum ada."""
+        return self.Ticket.search([('external_ticket_id', '=', '9658')], limit=1)
+
+    def test_acceptance_1_eight_buckets_sum_to_total(self):
+        """Cek 8 bucket tanggung jawab. Jumlah jam masing-masing bucket
+        harus cocok dengan nilai expected, dan total semua bucket
+        harus sama dengan grand total.
+        """
+        ticket = self._ticket_9658()
+        if not ticket:
+            self.skipTest('Approved Freshservice fixture for ticket #9658 is not installed.')
+        values = {
+            'internal': 30.70,
+            'it_hold': 10.74,
+            'customer': 31.34,
+            'user_after_auto_resolve': 29.89,
+            'needs_verification': 36.72,
+            'scheduled_meeting': 13.26,
+            'third_party': 27.22,
+            'resolved_idle': 0.0,
+        }
+        actual = {key: 0.0 for key in values}
+        for log in ticket.stage_log_ids:
+            key = log.override_responsibility or log.responsibility
+            if key in actual:
+                actual[key] += log.duration_hours or 0.0
+        for key, expected in values.items():
+            self.assertAlmostEqual(actual[key], expected, places=2, msg=key)
+        self.assertAlmostEqual(sum(actual.values()), sum(values.values()), places=2)
+
+    def test_acceptance_2_as_of_and_overrides(self):
+        """Pastikan tiket punya field first_ack_at dan
+        first_meaningful_response_at (waktu respon pertama).
+        """
+        ticket = self._ticket_9658()
+        if not ticket:
+            self.skipTest('Approved Freshservice fixture for ticket #9658 is not installed.')
+        self.assertTrue(all(hasattr(ticket, field) for field in (
+            'first_ack_at', 'first_meaningful_response_at',
+        )))
+
+    def test_acceptance_3_bucket_invariant(self):
+        """Cek invariant: total jam dari semua bucket harus sama
+        dengan total jam dari semua stage log. Tidak boleh ada
+        jam yang hilang atau dobel.
+        """
+        ticket = self._ticket_9658()
+        if not ticket:
+            self.skipTest('Approved Freshservice fixture for ticket #9658 is not installed.')
+        bucket_names = {
+            'internal', 'it_hold', 'customer', 'user_after_auto_resolve',
+            'needs_verification', 'scheduled_meeting', 'third_party',
+            'resolved_idle',
+        }
+        bucket_total = sum(
+            log.duration_hours or 0.0
+            for log in ticket.stage_log_ids
+            if (log.override_responsibility or log.responsibility) in bucket_names
+        )
+        self.assertAlmostEqual(bucket_total, sum(log.duration_hours or 0.0 for log in ticket.stage_log_ids), places=2)
diff --git a/gmn_freshservice/wizard/__init__.py b/gmn_freshservice/wizard/__init__.py
index 9734d0b..69f42ca 100644
--- a/gmn_freshservice/wizard/__init__.py
+++ b/gmn_freshservice/wizard/__init__.py
@@ -1,2 +1,3 @@
 # -*- coding: utf-8 -*-
+"""Package wizard untuk laporan bottleneck tiket Freshservice."""
 from . import gmn_freshservice_ticket_bottleneck_wizard_v01
diff --git a/gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_v01.py b/gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_v01.py
index dd33bbf..299a12a 100644
--- a/gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_v01.py
+++ b/gmn_freshservice/wizard/gmn_freshservice_ticket_bottleneck_wizard_v01.py
@@ -1,4 +1,9 @@
 # -*- coding: utf-8 -*-
+"""Wizard untuk generate laporan Excel analisis bottleneck tiket Freshservice.
+Bisa bikin 2 jenis laporan:
+1. Detail bottleneck satu tiket (breakdown per stage siapa yang lama)
+2. Ranking multi-tiket (perbandingan banyak tiket sekaligus)
+"""
 import io
 import re
 import base64
@@ -11,7 +16,12 @@ from ..models.gmn_freshservice_ticket_stage_log_v01 import compute_calendar_days
 
 _logger = logging.getLogger(__name__)
 
+
 class FreshserviceTicketBottleneckWizard(models.TransientModel):
+    """Wizard popup untuk bikin laporan Excel bottleneck.
+    User pilih tiket, filter tanggal/status, lalu klik Generate.
+    Hasilnya file Excel yang bisa langsung diunduh.
+    """
     _name = 'freshservice.ticket.bottleneck.wizard'
     _description = 'Wizard Laporan Analisis Bottleneck & Ranking Tiket Freshservice (Excel)'
 
@@ -74,6 +84,7 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
 
     @api.onchange('ticket_id')
     def _onchange_ticket_id(self):
+        """Kalau user pilih tiket dari dropdown, otomatis isi nomor ID Freshservice-nya."""
         if self.ticket_id and self.ticket_id.external_ticket_id:
             self.external_ticket_id = self.ticket_id.external_ticket_id
 
@@ -86,11 +97,15 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
         return clean
 
     def _effective_responsibility(self, log):
-        """Return the reviewed classification when present, otherwise the automatic one."""
+        """Ambil tanggung jawab yang berlaku: pakai override kalau sudah di-review,
+        kalau belum pakai hasil deteksi otomatis.
+        """
         return log.override_responsibility or log.responsibility
 
     def _clipped_stage_interval(self, log, report_as_of):
-        """Return the reportable (start, end) interval, clipped at the report cut-off."""
+        """Potong interval stage log sesuai cut-off laporan.
+        Kalau ada as_of, durasi dihitung hanya sampai tanggal cut-off itu.
+        """
         start = log.start_date
         if not start:
             return False, False
@@ -132,6 +147,11 @@ class FreshserviceTicketBottleneckWizard(models.TransientModel):
                         target_ticket.action_sync_from_freshservice()
                     except Exception as e:
                         raise UserError(_("Gagal mengambil data tiket #%s dari Freshservice: %s") % (clean_ext_id, str(e)))
+                else : 
+                    try:
+                        target_ticket.action_sync_from_freshservice()
+                    except Exception as e:
+                        raise UserError(_("Gagal mengambil data tiket #%s dari Freshservice: %s") % (clean_ext_id, str(e)))
 
             if not target_ticket:
                 raise UserError(_("Silakan pilih tiket atau masukkan Nomor ID Freshservice (contoh: 992)."))