[ADD] iitial commit gmn fresh service
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Madanil
123
gmn_freshservice/data/gmn_demo_data_v01.xml
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123
gmn_freshservice/data/gmn_demo_data_v01.xml
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<!-- TIKET CONTOH FRESHSERVICE #129 -->
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<record id="demo_freshservice_ticket_129" model="freshservice.ticket">
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<field name="name">Kendala Koneksi Jaringan & SAP Client - Dept Finance</field>
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<field name="external_ticket_id">129</field>
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<field name="description">Koneksi ke server SAP sering terputus dan lambat sejak pukul 08:00 pagi. Mohon dicek.</field>
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<field name="status">resolved</field>
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<field name="priority">high</field>
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<field name="requester_name">Ahmad Dani (User)</field>
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<field name="requester_email">ahmad.dani@lyman.co.id</field>
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<field name="responder_name">Budi Santoso (IT Support)</field>
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<field name="department_name">Finance & Accounting</field>
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<field name="ticket_created_at">2026-10-10 08:30:00</field>
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<field name="due_by">2026-10-12 17:00:00</field>
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<field name="first_responded_at">2026-10-10 08:52:00</field>
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<field name="first_responder_name">Budi Santoso (IT Support)</field>
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<field name="resolved_at">2026-10-11 16:30:00</field>
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<field name="is_mock_data">1</field>
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</record>
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<!-- STAGE LOG 1: OPEN (INTERNAL) -->
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<record id="demo_stage_log_1" model="freshservice.ticket.stage.log">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="stage_name">Open</field>
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<field name="responsibility">internal</field>
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<field name="actor_name">Ahmad Dani (User)</field>
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<field name="actor_type">Requester</field>
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<field name="activity_content">Tiket dibuat via Web Portal dengan status Open</field>
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<field name="start_date">2026-10-10 08:30:00</field>
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<field name="end_date">2026-10-10 08:52:00</field>
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</record>
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<!-- STAGE LOG 2: FIRST RESPONSE / IN PROGRESS (INTERNAL) -->
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<record id="demo_stage_log_2" model="freshservice.ticket.stage.log">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="stage_name">In Progress</field>
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<field name="responsibility">internal</field>
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<field name="actor_name">Budi Santoso (IT Support)</field>
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<field name="actor_type">Agent</field>
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<field name="activity_content">First Response: Tiket diterima, sedang dilakukan pengecekan switch jaringan.</field>
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<field name="start_date">2026-10-10 08:52:00</field>
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<field name="end_date">2026-10-10 09:30:00</field>
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</record>
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<!-- STAGE LOG 3: PENDING USER (CUSTOMER) -->
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<record id="demo_stage_log_3" model="freshservice.ticket.stage.log">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="stage_name">Pending User</field>
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<field name="responsibility">customer</field>
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<field name="actor_name">Budi Santoso (IT Support)</field>
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<field name="actor_type">Agent</field>
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<field name="activity_content">Status diubah ke Pending: Menunggu user mengirimkan IP Address dan pesan error lengkap.</field>
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<field name="start_date">2026-10-10 09:30:00</field>
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<field name="end_date">2026-10-11 14:00:00</field>
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</record>
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<!-- STAGE LOG 4: IN PROGRESS KEMBALI SETELAH USER BALAS (INTERNAL) -->
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<record id="demo_stage_log_4" model="freshservice.ticket.stage.log">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="stage_name">In Progress</field>
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<field name="responsibility">internal</field>
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<field name="actor_name">Ahmad Dani (User)</field>
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<field name="actor_type">Requester</field>
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<field name="activity_content">User membalas: IP komputer 192.168.10.45 dan switch port lampu kuning.</field>
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<field name="start_date">2026-10-11 14:00:00</field>
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<field name="end_date">2026-10-11 16:30:00</field>
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</record>
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<!-- STAGE LOG 5: RESOLVED (INTERNAL) -->
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<record id="demo_stage_log_5" model="freshservice.ticket.stage.log">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="stage_name">Resolved</field>
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<field name="responsibility">internal</field>
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<field name="actor_name">Budi Santoso (IT Support)</field>
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<field name="actor_type">Agent</field>
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<field name="activity_content">Tiket Diselesaikan: Port switch diganti dan koneksi SAP telah kembali normal.</field>
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<field name="start_date">2026-10-11 16:30:00</field>
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<field name="end_date">2026-10-11 16:30:00</field>
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</record>
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<!-- PERCAKAPAN 1 -->
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<record id="demo_conversation_1" model="freshservice.ticket.conversation">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="external_id">501</field>
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<field name="user_name">Budi Santoso (IT Support)</field>
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<field name="incoming">0</field>
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<field name="body_text">Halo Pak Dani, tiket sudah kami terima. Kami sedang memeriksa port router dan switch lantai 3.</field>
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<field name="created_at">2026-10-10 08:52:00</field>
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</record>
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<!-- PERCAKAPAN 2 -->
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<record id="demo_conversation_2" model="freshservice.ticket.conversation">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="external_id">502</field>
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<field name="user_name">Budi Santoso (IT Support)</field>
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<field name="incoming">0</field>
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<field name="body_text">Mohon informasikan IP Address komputer Bapak dan apakah lampu indikator LAN di CPU berkedip oranye?</field>
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<field name="created_at">2026-10-10 09:30:00</field>
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</record>
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<!-- PERCAKAPAN 3 -->
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<record id="demo_conversation_3" model="freshservice.ticket.conversation">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="external_id">503</field>
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<field name="user_name">Ahmad Dani (User)</field>
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<field name="incoming">1</field>
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<field name="body_text">Siang Mas Budi, IP saya 192.168.10.45. Lampunya kedip oranye terus.</field>
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<field name="created_at">2026-10-11 14:00:00</field>
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</record>
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<!-- PERCAKAPAN 4 -->
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<record id="demo_conversation_4" model="freshservice.ticket.conversation">
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<field name="ticket_id" ref="demo_freshservice_ticket_129"/>
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<field name="external_id">504</field>
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<field name="user_name">Budi Santoso (IT Support)</field>
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<field name="incoming">0</field>
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<field name="body_text">Kabel patch cord dan port switch sudah kami ganti baru. Sekarang SAP sudah lancar kembali.</field>
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<field name="created_at">2026-10-11 16:30:00</field>
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</record>
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</data>
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</odoo>
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