# -*- coding: utf-8 -*-
{
    'name': 'Freshservice Ticket Audit Trail & Time Metrics',
    'version': '19.0.1.0.0',
    'category': 'Services/Helpdesk',
    'summary': 'Pelacakan Durasi Tiket (Waiting on Us vs Waiting on User) & Audit Trail Terintegrasi Freshservice API',
    'description': """
Freshservice Ticket Audit Trail & Time Tracking (Odoo 19)
=========================================================
Modul untuk melacak audit trail tiket dan memisahkan durasi penanganan:
* First Response Time & Pelaku Responder Pertama
* Durasi Penanganan di Sisi Internal (Waiting on Us / Agent Time)
* Durasi Penanganan di Sisi User (Waiting on Customer / User Time)
* Dilengkapi Mock Data Freshservice API v2 sesuai dokumentasi resmi
* Siap switch ke Live Freshservice API kapan saja tanpa mengubah arsitektur data.
    """,
    'author': 'IT Development Team',
    'depends': [
        'base',
        'mail',
    ],
    'data': [
        'security/gmn_ir_model_access_v01.csv',
        'data/gmn_demo_data_v01.xml',
        'views/gmn_res_config_settings_views_v01.xml',
        'views/gmn_freshservice_ticket_stage_log_views_v01.xml',
        'wizard/gmn_freshservice_ticket_bottleneck_wizard_views_v01.xml',
        'views/gmn_freshservice_ticket_views_v01.xml',
        'views/gmn_menu_views_v01.xml',
    ],
    'installable': True,
    'application': True,
    'license': 'LGPL-3',
}